C43 Mercedes Me Connect Address Issue - Mercedes-Benz Forum
 
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post #1 of 4 (permalink) Old 05-08-2019, 09:48 AM Thread Starter
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Date registered: Mar 2013
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Angry C43 Mercedes Me Connect Address Issue

Been driving our C43 AMG for a few months now. Mercedes Me has been changed to Mercedes Me Connect. It is supposed to allow you to tap on an address in your Cell Phone Contacts and send that address to the C43 AMG Navigation System for your next trip. NOT . I've called the support group for the app at Mercedes Benz and it still isn't being resolved. What the heck has happened to customer service?? Anyone here have a working Mercedes Me Connect that is able to send an address to the navigation system? Please Help!!
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post #2 of 4 (permalink) Old 05-09-2019, 02:03 PM
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Did it work for you before? Do you have an active subscription?
There are widespread reports of MercedesMe issues online...

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post #3 of 4 (permalink) Old 05-09-2019, 03:06 PM Thread Starter
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Our subscription is active. We have been told that we need to take it into the dealership and have them add the POI Mercedes Benz App then it is supposed to work.

We haven't tried to use this function until just the other day after reading about the Mercedes Me Connect app and other functions.

Thanks for responding!
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post #4 of 4 (permalink) Old 05-27-2019, 01:04 PM Thread Starter
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More Information Mercedes Me Connect


I wanted to provide additional information related to my previous post. I have been working with MBUSA/Me Connect support. After having the most recent command software downloaded into our 2019 C43 and deleting and re-installing the Mercedes Me Connect App I was able to at least do the following. I'm using a fairly new Google Pixel 3 Android Cellphone. When I bring up my contacts and touch the address listed for a family member, I get an option to "Open with Send to Vehicle" which also has the Mercedes Me Connect App Icon. It gives an option of "Just Once" or "Always". There are also other options, Use a different app as Maps or (for me) VZ Navigator (My cell service is Verizon). When I hit the just mentioned option "Just Once" I get a message "Unable to send address to vehicle". When I do a copy of the address from my contact into the app (Mobility) and paste of the Address from my contact into the App where it asks "Where do you want to go" it sends the address to the C43 and when I start the car, the Navigation comes up with an option to start route guidance to the address. The only thing not working is being able to send the address from my contact directly to the app and car.

I'm due a status from MBUSA tomorrow on what Germany is finding with this problem in the App!!
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