BenzWorld Junior Member
Date registered: Jul 2017
Vehicle: 1998 SLK
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Yesterday I picked up my '03 C230 from the dealership (Fletcher Jones Mercedes in Honolulu).
They repaired my car under the service campaign (they actually referred to it as a 'recall') at no charge. I have the three-page receipt in front of me.
What's amazing is that I had no trouble getting this done! I did start by contacting Mercedes by signing up for a Mercedes Me account, iirc. I sent a message asking about the service campaign to them, and they verified that it is still valid.
The recall is 2009010001.
I set an appointment and took the car to them last Friday morning, and they shuttled me to work. They could not finish the recall work, so they gave me a brand new 2018 GLC300. I ended up keeping it for five days--returning it yesterday.
The service manager said the labor was about 11 hours. The receipt states it included:
-Wiring harness on engine replace
-Hall sensor for ignition on camshaft replace (after check)
-Solenoid units (all) for variable valve timing camshaft-control replace (after check)
-Replace sensor for oil level indicator
-Replace oxygen sensor upstream and downstream
During the time they had it, the dealership called to ask if I wanted them to do a diagnostic, as the Check Engine light was illuminated. I declined. They asked if I wanted them to replace some hoses, seals and fittings that needed to be replaced ($380). I declined. They also asked if I wanted the to wash the car and clean the carpets. I declined.
My total bill: 0. Seriously.
In addition, they went ahead and washed and vacuumed the car anyway. They cleared the check engine light.
I couldn't be more amazed.
I'm now an official fan of that dealership and Mercedes.