Catalytic converter recall? - Page 2 - Mercedes-Benz Forum
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post #11 of 22 (permalink) Old 05-17-2019, 03:09 PM
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Jonathan1:

If you can make a rich corporation like MBUSA pay for the repair, or more accurately, persuade them to repair it as their recall seems to promise, more power to you.

I do wonder how much the individual management of each MB dealer has an effect on whether they confirm & repair or deny. Perhaps no one can really say !

I'd love to hear if other MB owners have gone between 2 MB dealers and had one say NO, then another YES to the same request ?

In our sparse East Texas locale, we hardly have that option. You seem to be in So Cal, were you probably do.

When my Catalytic weld failed, I didn't know about this recall.

And truly even if my MB Dealer HAD offered, it would have been more hassle to make the appointment & 90 mile drive, than just going to my local exhaust shop.

I did pick the one that had the overall best Google reviews, and they did do good work, made me happy and charges were reasonable.

Oh, and by the way I'm sure the MB dealer wouldn't have suggested removing my clogged rear cats - and my M113 is soooo much happier now, so that's a benefit in & of itself.

Let us know how it works out - Looks like from your Sig, you're no stranger to Automotive Dealerships !

Cheers - David in East Texas
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post #12 of 22 (permalink) Old 05-17-2019, 03:45 PM
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Jonathan1:

If you can make a rich corporation like MBUSA pay for the repair, or more accurately, persuade them to repair it as their recall seems to promise, more power to you.

I do wonder how much the individual management of each MB dealer has an effect on whether they confirm & repair or deny. Perhaps no one can really say !

I'd love to hear if other MB owners have gone between 2 MB dealers and had one say NO, then another YES to the same request ?

In our sparse East Texas locale, we hardly have that option. You seem to be in So Cal, were you probably do.

When my Catalytic weld failed, I didn't know about this recall.

And truly even if my MB Dealer HAD offered, it would have been more hassle to make the appointment & 90 mile drive, than just going to my local exhaust shop.

I did pick the one that had the overall best Google reviews, and they did do good work, made me happy and charges were reasonable.

Oh, and by the way I'm sure the MB dealer wouldn't have suggested removing my clogged rear cats - and my M113 is soooo much happier now, so that's a benefit in & of itself.

Let us know how it works out - Looks like from your Sig, you're no stranger to Automotive Dealerships !

Cheers - David in East Texas
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post #13 of 22 (permalink) Old 05-17-2019, 07:21 PM
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Originally Posted by 2000 E 320 White Wagon View Post
I do wonder how much the individual management of each MB dealer has an effect on whether they confirm & repair or deny. Perhaps no one can really say !
Getting MBUSA to "goodwill" a repair requires two approvals: one from the dealership, another from the regional office of MBUSA. Most people start at the dealership. If they have no desire to go to bat for the customer, you'll get nowhere. If they do, then they will work with the regional office to get MBUSA to approve it. An alternative is to start at MBUSA and work your way down. If you get the regional office to approve it, then they can persuade the dealership. However, if your are a "PITA" customer for that dealership, they can derail the process. So, your best bet is to make friends with the dealership service advisor, get that person to go to bat for you with the service manager, so that they will then escalate for you to MBUSA regional.

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post #14 of 22 (permalink) Old 05-17-2019, 09:57 PM
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I mean, it's a 20 year old vehicle. God speed.

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post #15 of 22 (permalink) Old 05-29-2019, 12:13 PM
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This PDF is undated, but they did include 2000-2003 ML55s.
Thanks for that. That is actually one of the documents I presented to the Local MB Stealer, and MBUSA. They didn't acknowledge it (no surprise there). When I made every single point that proves that I am definitely not in the wrong with this CAT issue, the "executive referral manager" (i think, he said it very quickly) would just sit silently and not really respond unless I asked a question. Pretty obvious that they know exactly what they're doing lol. He slowed down and raised his voice a bit when saying "due to your vehicle's specific VIN number not being included in this campaign, it does not qualify for a goodwill repair or any kind of assistance from MBUSA". So I pushed further, and eventually he conceded to give me $250 credit toward having the vehicle repaired AT an MB dealership. I declined, but clearly they can do something, a lot in fact, if they want to.

Of course my VIN IS actually included, but I guess that is their way out. My service advisor claimed that she had no control or power whatsoever over the whole "goodwill" process. Regardless, there definitely is no "good will" to be found with MB.

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post #16 of 22 (permalink) Old 05-29-2019, 12:51 PM
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Originally Posted by johnathan1 View Post
Thanks for that. That is actually one of the documents I presented to the Local MB Stealer, and MBUSA. They didn't acknowledge it (no surprise there). When I made every single point that proves that I am definitely not in the wrong with this CAT issue, the "executive referral manager" (i think, he said it very quickly) would just sit silently and not really respond unless I asked a question. Pretty obvious that they know exactly what they're doing lol. He slowed down and raised his voice a bit when saying "due to your vehicle's specific VIN number not being included in this campaign, it does not qualify for a goodwill repair or any kind of assistance from MBUSA". So I pushed further, and eventually he conceded to give me $250 credit toward having the vehicle repaired AT an MB dealership. I declined, but clearly they can do something, a lot in fact, if they want to.

Of course my VIN IS actually included, but I guess that is their way out. My service advisor claimed that she had no control or power whatsoever over the whole "goodwill" process. Regardless, there definitely is no "good will" to be found with MB.


Sorry, but no business especially a car business should have to warrant a car after 10 years let alone 20 years.
Who knows what has happened to the vehicle in that time. I think your being very unreasonable to expect MB to change out your cats good bad or otherwise.
They should of been done under routine maintenance at this point anyway.
Apologies in advance if you donít like what Iím saying.


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post #17 of 22 (permalink) Old 05-29-2019, 02:51 PM
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Originally Posted by mattml430 View Post
Sorry, but no business especially a car business should have to warrant a car after 10 years let alone 20 years.
Who knows what has happened to the vehicle in that time. I think your being very unreasonable to expect MB to change out your cats good bad or otherwise.
They should of been done under routine maintenance at this point anyway.
Apologies in advance if you donít like what Iím saying.


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Everyone is entitled to their own opinion. I am simply going based off of what it states in the notice put out as public record in their own words. I live in California, do you have any idea what the SMOG laws are like here and what that means for me? It's not that I don't like what you're saying, I just don't care.

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post #18 of 22 (permalink) Old 05-29-2019, 02:54 PM
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This whole "it's 20 years old" thing really is getting old (pun intended). But seriously. It does not matter, and MB THEMSELVES made sure of that when they put the writing on the wall. I don't think it is unreasonable in the slightest. This is a part meant to last the "lifetime of the vehicle" and is certainly not a maintenance item, I don't care what anyone says. Clearly, the vehicle is still "alive" and the CAT isn't, so now what?

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post #19 of 22 (permalink) Old 05-29-2019, 02:56 PM
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My dad lived in California as a used car dealer for 25 years and bought the wholesale cars of MB. So I get what your saying. Being in California with their smog laws I would of thought your cat would of needed replacing long ago.



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post #20 of 22 (permalink) Old 05-29-2019, 02:59 PM
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Originally Posted by johnathan1 View Post
This whole "it's 20 years old" thing really is getting old (pun intended). But seriously. It does not matter, and MB THEMSELVES made sure of that when they put the writing on the wall. I don't think it is unreasonable in the slightest. This is a part meant to last the "lifetime of the vehicle" and is certainly not a maintenance item, I don't care what anyone says. Clearly, the vehicle is still "alive" and the CAT isn't, so now what?


I was always under the impression that catalytic converters should be replaced anywhere between 100-150,000 miles.


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