Cracked Panorama Roof - Mercedes-Benz Forum
 
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post #1 of 3 (permalink) Old 04-01-2019, 04:25 PM Thread Starter
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Vehicle: 2016 S550c4 Coupe, 2005 SL500
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Cracked Panorama Roof

It was certainly a big surprise as I was driving along a smooth 3 lane highway with no other vehicles near me when my panorama roof made a loud crackling noise and cracked in a wavy line from from to back.

My dealer looked at it, took my report and pictures and said they would notify MBZ for their determination as to whether it was covered under the warranty or not. I, of course, told the service manager that I thought since it was an integral part of the roof of the car it certainly should be covered under my bumper to bumper warranty.

When they sort it out I'll post the outcome.
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post #2 of 3 (permalink) Old 04-03-2019, 06:05 PM Thread Starter
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Well. Not a big surprise but MBZ says the cracked roof is due to "impact damage" and isn't covered under the warranty. I disagree, don't see evidence of an impact and no other cars were around us when it cracked, but can't force them to agree with me. Now I'll see what my insurance company says.
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post #3 of 3 (permalink) Old 04-08-2019, 06:26 AM
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keep me posted. My glass at the windshield is warped and buckled pretty bad. I think I should show it to the dealer just in case. My car is out of warranty but I think it's also a safety issue.
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