Normally I would not bother but it is to hot to spend much time outside.
I phoned all 5 local dealerships ( 4 are company owned and 1 is privately owned ) and after call backs and being on hold I received the same answer from them all. Note: I did have every one talk to someone else as well to verify their answer ( I can only take their word that they did talk to someone else )
The question I asked was " I'm planning an extensive trip to the southern Californian and the Arizona area and I was informed that the warranty on my car would not be honored."
I was asked first the year and model of the vehicle, the mileage (by two dealers), and if I needed any work prior to traveling (by one dealer). I was told that all repairs would be covered, but in some cases nobody would have the expertise to fix the B class ( nobody trained ). The 1-800 number given to all owners can be used any where in North America (in my experience companies do not consider Mexico part of North America. not sure where it is ), the call will allow the car to transported to the nearest dealer at no charge. If repairs can not be completed at that dealer, Mercedes will work with the owner and dealer to arrange repairs. I was told that some dealers would bill directly to Mercedes and the possibility some would require money from the owner , but give all information for reimbursement.
I also inquired about having the yearly service done if the car flashed that I needed a service. The first dealer said it has to be done in Canada and it would be OK if I went over the time or distance. I did not ask the other dealers nor did I make a list of the people I talked to.
Spend a few moments and actually phone your local dealer.
Bill
Much to Hot in Surrey, but wow the A/C works nicely. Wish the glove compartment was bigger, hard to stuff a case of refreshment into it.
I wonder why they said that the service had to be done in Canada. The one thing that the US dealer was able to do with out hesitation was the A and B service. Even the independent shop I contacted said that it wouldn’t be a problem. The B may be unique in many ways but it is still a Mercedes and as such many things are the same.
I was asked first the year and model of the vehicle, the mileage (by two dealers), and if I needed any work prior to traveling (by one dealer). I was told that all repairs would be covered, but in some cases nobody would have the expertise to fix the B class ( nobody trained ). The 1-800 number given to all owners can be used any where in North America (in my experience companies do not consider Mexico part of North America. not sure where it is ), the call will allow the car to transported to the nearest dealer at no charge. If repairs can not be completed at that dealer, Mercedes will work with the owner and dealer to arrange repairs. I was told that some dealers would bill directly to Mercedes and the possibility some would require money from the owner , but give all information for reimbursement.
Thanks Bill, I will forward this post to Mercedes-Benz Coprorate when they again tell me that it is not covered
I would imagine the reason would be money. The Canadian dealer would not get the $300 for the service and any warranty money from the factory. They most likely have some double - speak reason for it, but the only problem I can see is the filters for the B Class, but other models are the same. I would imagine that the B filter is not only used in the B but has an other part number thats fits an other engine.
I would imagine the reason would be money. The Canadian dealer would not get the $300 for the service and any warranty money from the factory. They most likely have some double - speak reason for it, but the only problem I can see is the filters for the B Class, but other models are the same. I would imagine that the B filter is not only used in the B but has an other part number thats fits an other engine.
Bill
Yes the filter is different, that's why I have to bring one for an oil change. What are the folks who live in CA and FL for the winter supposed to do?
I can see them telling the car owner...You waited too long to have your oil changed and now your engine has been damaged. You should not have gone to the US with your car so close to needing a service.
Yes the filter is different, that's why I have to bring one for an oil change. What are the folks who live in CA and FL for the winter supposed to do?
I can see them telling the car owner...You waited too long to have your oil changed and now your engine has been damaged. You should not have gone to the US with your car so close to needing a service.
Maybe Mercedes is working with the Canadian Government to keep all the snowbirds at home. Along with their money naturally.
We travel to the States a lot so now that I'm back on, I eagerly await some accurate news about what MB says about our B class rights while down there.
Who should we believe?
I've spoken to Erin a few times and it's always been the MB Corporate blah, blah, with nothing being properly addressed. Derek
I had a conversation on the phone today with someone in MBC's head office, who has given me a LOT more comfort about the situation should a breakdown happen in the USA.
We may see some revised official information from MBC on this matter in due course....
Wish the glove compartment was bigger, hard to stuff a case of refreshment into it.
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