Rubber bush missing on underside of rear seat

[Ikelos]

The way this is going they are going to have a run on the rubber bushes, they could land up as collectors items....

[Tristan5]

Mine is also missing. Looks like Mercedes have another quality issue.
Tristan5

[trout]

Originally Posted by trout

Just checked my 3 week old B200 and the centre one is missing
will check with garage

Garage have checked parts list and other B Class on display ,only 2 rubber grommets are on spec!!

[Tristan5]

It is obvious that the larger section of the rear seat was designed to have two of the rubber inserts since:
1) there are two associated fixings in the floor
2) the "empty" hole in the seat is clearly designed to accept one
Since there is only one fitted we can conclude either Mercedes:
1) decided to save some money
2) did not train their factory workers properly
3) had to ration the part due to a supply problem
I for one will insist on a second one free of charge. Why can we not get a comment directly from Mercedes on this web site?
Tristan

[trout]

Originally Posted by Tristan5

It is obvious that the larger section of the rear seat was designed to have two of the rubber inserts since:
1) there are two associated fixings in the floor
2) the "empty" hole in the seat is clearly designed to accept one
Since there is only one fitted we can conclude either Mercedes:
1) decided to save some money
2) did not train their factory workers properly
3) had to ration the part due to a supply problem
I for one will insist on a second one free of charge. Why can we not get a comment directly from Mercedes on this web site?
Tristan

I have copied your comments to customerservice UK I agree 100% why do they leave a hole?

[trout]

Originally Posted by trout

I have copied your comments to customerservice UK I agree 100% why do they leave a hole?

Customer service reply
Thank you for your email of 20th September 2006.

Please be advised that we passed a copy of your email to our Technical Specialists, but regrettably they are still unable to respond to your query. To enable them to provide you with an appropriate response to your query, we would be grateful if you would provide the chassis number along with details of the supplying dealership.

If you can forward this information to us then we will be happy to provide you with a full response. We look forward to hearing from you.

"They miss the point"

[kdbcom]

I had my supplier flag this issue up to M/B in March this year with other problems it appears that they are not listening to the dealers either.

[Tristan5]

What a joke. If the Mercedes technical experts cannot comment on whether there should be one or two pieces of rubber on the underside of the seat what chance do I have of them addressing the vibration problem on my car?

The bigger joke is that Mercedes can get us to pay lots of money for a car that Kia or Hyundai would be embarrassed to sell at half the money.

[Ikelos]

went to the MercedesBenz World last week, the showpiece building near the Brooklands race track, anyway, had a look under the rear seat and sure enough the rubber bush is missing, yesterday, Mercedes GB rang to see if i was happy with the car, I said yes, but i had a piece missing from under the seat, he said he would pass my comments to my local dealer, they rang yesterday evening, merc had been in touch with them, and said they had been asked to look into it, they rang back today, they think they know what part merc are on about. , they said they would try to get the part from germany and let me know..

how long will it take them to realize that the rubber thingy is not fitted in the first place....

[Ikelos]

they rang today to say they have the rubber bush thingy, and would i take the car down there on tuesday morning so they can fit it in..........