BenzWorld Junior Member
Date registered: Feb 2009
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Bad Bose Amp
I bought a pre-owned 2004 S500 about two months ago. After four weeks of ownership, I hear a loud screeching noise followed by no audio. I went to a local high-end car audio shop, and the owner sees what kind of car I drive and says "let me guess, high pitch squeal and no sound?" I say "yes," and he says "bad Bose amp. Happens all the time. You have to go to the dealer -- two grand for the part."
Incensed, I start to do research. This problem, I learn, is very common. I sent the amp to a repair facility in Florida who tests and says the amp is bad, but can't be fixed with parts readily available. Apparently, Bose will not sell replacement parts for "newer" products (only old ones, go figure!), and my amp requires a microprocessor only available from Bose. I talked to other repair facilities in Florida, Texas and San Diego who all told the same story. They all say Bose and MB are trying to steer customers into purchasing new replacement amps from the dealers, rather than making them repairable, which they easily would be if parts were available. BTW there were no signs of water damage to my amp.
The car is just out of warranty, and the dealer wants $2,140 for the part not including installation! The bottom line is I don't want to pay this to fix a car I've owned for two months. I've spoken to dozens of parts suppliers across the country and no one seems to have this part used. All have indicated it is a popular item -- very high failure rate. The local dealers and MBUSA have been most unhelpful. I would swear the people I spoke to have never driven, let alone fixed a car. MBUSA claims they have never heard about a problem with Bose amps (a bald-faced lie if you ask me, based on the amount of information out there.)
In any event, I am flabbergasted that such an expensive piece of electronics can have such a high failure rate at such a young age, and more how MB can be so deliberately obtuse and refuse to do anything about it. It seems to me, I am now stuck going to the dealer and paying and arm and a leg.
Sorry to make my first post here so negative, but I would have never sold my (trouble free) Audi, had I known what I was getting into. My sense is that this is just the start of things with this car.
Anybody have any suggestions where to find a used amp? Or, does anybody know if MBUSA has any kind of consumer advocate program? Seems to me this is a defective product, and there are many people in similar situations.
Any feedback (other than telling me to go pound sand -- I've heard that enough lately) would be greatly appreciated.
A frustrated (new) S500 owner.