My S500 2001 model has rust forming under the wheel arches. Mud and dirt seems to get jammed in areas under the wheel arch and the corner panel. I've just bought some touch up paint from ebay for 8.50gbp. It should be a quick 30min job to sand back to the metal and repaint the small areas.
My S500 2001 model has rust forming under the wheel arches. Mud and dirt seems to get jammed in areas under the wheel arch and the corner panel. I've just bought some touch up paint from ebay for 8.50gbp. It should be a quick 30min job to sand back to the metal and repaint the small areas.
Even so, this shouldn't happen to a 70k gbp car..
Why don't you go to your Merc dealer and get it fixed under the thirty year guarantee as others in this forum have sucessfully done and been pleased with the results.
Is no one going to tell mcavs what "the campaign" is. Can't someone whose dealer has mentioned it ask for some detail? If not Mercedes Customer Service may be the place to get an answer.
Does anyone know if suspension mountings have suffered from rust on the S class like they have been on older E class cars according to the E class forum?
I actually did call Mercedes Customer Service to see what the deal with the rust was and ask them about it. They told me the car was not covered and they have never heard of this problem. Is there a specific name for the campaign? Or is it just that some dealers will fix it and others wont...I noticied my dealer didnt say anything about the rust the last time I was there.
I actually did call Mercedes Customer Service to see what the deal with the rust was and ask them about it. They told me the car was not covered and they have never heard of this problem. Is there a specific name for the campaign? Or is it just that some dealers will fix it and others wont...I noticied my dealer didnt say anything about the rust the last time I was there.
The answer they gave you is ridiculous. You should write or e-mail them (to get it in writing). Refer them to these threads on rust on the E class. There have been lots of problems and they are well aware that there been. All the other people subscribing to these threads are not wrong. Only yesterday I was at my dealer and a customer with a 1999 E class was complaining about terrible, recurring rust problems. You are covered -what else does a thirty year rust guarantee mean?? Make a fuss. Ask for a supervisor.
They used not to have a rust problem on older cars and they may have cured the problems on newer cars -but I've never seen a statement as to what they have done to cure it, nor seen anything in these threads. There is huge evidence in these threads that they had big problems in some recent years. Other readers may know more about when. Frankly unless Mercedes or someone clears up these problems, we are all bound to worry about whether even newer cars will also suffer these problems. Put rust in the search engine for E class and you will get a horrid shock!
Yes that are known problems. MB usually fixes it at no cost.
Cheers, Frank
What is curious is how treatment from Mercedes varies so much. Frank_S500. an expert in these columns says there are well known problems. The E class threads show huge problems there. But mb easy rider is told he is on his own while RBs has no difficulty getting his car sorted. My dealer -most helpful- says Mercedes will help with one problem and then with another you have good photos showing the same rust problem and for no apparent reason, they won't help. It's just not good enough.
Well, you should keep one thing in mind about the rust problems: Its in the very most cases a goodwill service from Mercedes HQ in the country.The dealer has no interest to fix your rust problem if he does not get payed.So he should at least know about the problem (wheel of fortune) and prepare a application to MB to takeover the cost. (Its never the dealers decision.)After MB decided positively (and they know the problems very well) the dealer has the go for fixing the problem on MB expense.Cheers, Frank
Quote:
Originally Posted by hawk20
What is curious is how treatment from Mercedes varies so much. Frank_S500. an expert in these columns says there are well known problems. The E class threads show huge problems there. But mb easy rider is told he is on his own while RBs has no difficulty getting his car sorted. My dealer -most helpful- says Mercedes will help with one problem and then with another you have good photos showing the same rust problem and for no apparent reason, they won't help. It's just not good enough.
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Last edited by Frank_S500 : 06-10-2006 at 05:58 AM.
THanks Frank. Do you happen to know when the rust problem started. Not on the older E classes but plenty around 1999 up to 2002???? looking at their forum. And on some 220's around 1999 to 2001 on our forum. But very little mention on cars since 2003. Is that because the cars are not old enough to have the problem yet? OR HAVE THEY SOLVED THE PROBLEM?
I have 2 almost quarter size rust bubbles on the top of my s430 by the sunroof edge. I spoke to my mechanic and he told me that its really bad, but that mercedes covers it. Something about rust and corrosion for a certain number of years. My question is, If merecedes covers this, how long is the coverage? My cars a 2000 and I wanted to know if I should bring it to a mercedes dealership. How do I let the service center know about this. Any suggestions or experiences please let me know.
Can any one walk me through a sample conversation that I should have with merecedes to get this resolved.?
It would help if you edit your profile etc and show location. The system varies from country to country. But in UK you need to do as Frank says and get a Mercedes dealer to make the case to Mercedes. You can also contact Mercedes Customer Service. In UK there is a 30 year rust guarantee. I quote directly from the brochure on my December 2005 car "For up to 30 years our service includes a warranty against perforation due to corrosion from the inside out."
In other words if you get a chip and leave exposed metal to go rusty it is not covered. But if paint is sound and corrodes from underneath you are covered.
Others will tell you the system in the US, if that is where you are. Good luck. And perhaps Frank or someone else far more knowledgeable than I am will be able to tell us when -if at all- Mercedes have got on top of this problem.
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