Just took my 2007 E350 4Matic in for the "B" service. I've had the car 2 years with only 16,000 miles on it and it is running perfectly. When I dropped the vehicle off, I was told upfront by the service adviser that in addition to the "B" service, they would have to drain the brake system and replace the brake fluid and drain the cooling system and refill as well. Plus, they replaced the wiper blades which I neither needed nor asked for. This added $350 to an already healthy bill ( which came to over $800) and I'm pissed. I've already expressed my displeasure with the service manager but have yet to get a response. I also contacted MB corporate yesterday to ask if this was by-the-book but couldn't get a direct answer from a supervisor who said he'd get back to me.
I've already been given a credit on the wiper blades, but the other service items are still hanging out there. Have I been hosed or what?
As noted by others, price not withstanding the only thing that jumps out at me is the coolant flush. So, unless there was something more to the situation than we know about, it's not clear why the coolant flush was performed and appears to be waaaaay ahead of schedule. If there is more to it, then maybe there is a malfunction/warranty issue? Even if he informed you ahead of time, I assume you believed he was acting with due diligence in good faith to properly advise you required maintenance. From what we know, either due diligence or good faith were lacking on the coolant flush recommendation. The brake bleed is a different story.
I'm going to have an inde’ do my brake fluid bleed (C service w/Services 3, 9, 12, 13 due in 11 days because I'm @ 6,700 miles). Service 9 @ sooner of 24K miles or 2 years is the brake fluid bleed. Including MB branded Dot 4 (plus?) fluid, the non-SBC version brake bleed goes for like $90 from this inde’. Like me, you have a 2007, and I understand the non-AMG '07 Es don't have SBC. But, don't take my word for it. From what I understand the MB approved brake fluid bleed method requires running a Star routine. I don't know of a way for a DIYer or "regular" brake shop to do it this way. AFAIK
, you'll need to pony up for the dealer or a good indy to do this one. There may be other ways (and I'll find out about them within the next two years), but my car still has almost 2 years warranty and I don't want my methods to be at issue should there be any brake issues under warranty.
I don't know what you were driving before, but MB service prices shocked me too. However, since I do almost everything myself there won't be a huge difference from the Honda's and Acuras I drove before.
The E350 is definitely worth the additional expense to me.
Keep us up to date on how it all turns out.