After installing Java v6 (or 1.6), I went into Internet Explorer and deleted all temporary files. That did not solve the problem. I then stopped all Internet Explorer instances.
The FAQs section in epc net online was a bit different for deleteing JAVA temporary files. I went into control panel -> Java -> From the general tab, at the bottom section, under temporary internet files, click settings -> Click delete files -> click both boxes for "Applications and Applets" and "Trace and Log Files". Click OK.
Restarted IE. Went to the epc net online website, logged in, all is good.
Just a expereince tip - MB online systems like EPC, NetStar are designed for Internet Explorer - Chrome, Firefox, Safari, al;l not so good.
Keep the beat !
I agree with this in general, however the EPC is actually a Java App and should be mostly browser-independent. Yes, there are exceptions to any rule, but I have always used FireFox with the EPC without issue. One advantage to that is that FireFox does a fairly good job of telling you why something is not working.
BTW, you may want to considering updating to Java 7 (1.7), EPC seems to like it.
Im a mac user, but it will NOT work with mac or Firefox on windows. I had to use Microsoft Internet Explorer.
It will not work with Mac but that has always been the case.
But it will indeed work with Firefox and Chrome, as well as IE. I regularly use Firefox with the EPC.
The vast majority of the time the failure to finish loading java can be fixed by emptying your browser cache including the deleting of cookies and temp files.
__________________ Socialism is a philosophy of failure, the creed of ignorance, and the gospel of envy; its inherent virtue is the equal sharing of misery. (Winston Churchill)
Guys I'm having the hardest time trying to sign up for EPC net Online.
I have Windows XP
Java 1.7
IE 6.0
Each time I try to sign up after step 2/3 this is the error that comes up:
We are sorry, but your request could not be processed.
Should this message appear during the subscription process, please verify your address and credit card information again. The system will not accept a PO-Box as a billing address.
Please verify also that your browser meets the minimum system requirements. You can access this information under ABOUT SITE/TECH REQUIREMENTS from the top menu.
Should you still encounter any problems, please use the CONTACT US form under ABOUT SITE to transmit your question, and we will respond to you within two business days.
You can also contact the Customer Assistance Center at 1-800-FOR-MERCedes (1-800-367-6372) to receive assistance.
Vehicle: 2001 SLK 320(165K Miles), 2002 E320 Special Edition(147K Miles)
Location: South Bay Area,L.A., CA
Posts: 3,326
I've had that problem when trying to use American Express. I changed my registration card to a different type (I think Mastercard or may have been Visa) and it worked fine.
Irony is that I did use the Amex card 3 years ago without a problem, but could never get it accepted again.
__________________
Only two thing are infinite, the universe and human stupidity, and I'm not so sure about the former.
Albert Einstein
Honest politicians are like UFOs. Most people believe that there must be some out there somewhere, but nobody has yet been able to prove their existence.
I've had that problem when trying to use American Express. I changed my registration card to a different type (I think Mastercard or may have been Visa) and it worked fine.
Irony is that I did use the Amex card 3 years ago without a problem, but could never get it accepted again.
I tried two different cards. I guess I can try some others.
Guys I'm having the hardest time trying to sign up for EPC net Online.
I have Windows XP
Java 1.7
IE 6.0
I'm not sure what their system requires, but I can tell you that your browser and java versions are both REALLY old (as well as being potential security issues), and it's likely that their requirements are not that backward-compatible.
Try installing Firefox and updating Java (in that order) and see if that works.
Updated Firefox and Java, tried VISA, AMEX, and MC and I can't sign up. I even tried signing up for $12 a year and no luck
I was really looking forward to using this service and more importantly I wanted to check a couple VIN's to see what options the E55's I will be looking at have.
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