Got my letter this past week for the supposed upgrade to mbrace (is that like Mercedes-Benz Race?
), from what I can tell so far is that the upgrade is in the annual cost. More of a down grade to Tele-aid, can't send stuff to car from internet maps anymore... now you have to enter your mbrace email to send a location from 'puter to car. That irks me big time.
Yeah, I can schedule the "change" (it's not an upgrade from my point of view) with my dealer for free which just basically changes the car to dial a different number to mbrace... but then you have to buy the mbrace service. I just bought a year of tele-aid in October, now I have to go through all this hassle just to get what I already had and pay someone else again? This stinks IMO.
So, okay this is what I've been able to find out so far....
Tele-aid had a ten year contract with Mercedes that ran out in November, and supposedly mbrace outbid them for the new contract. Yet, the top level plan with mbrace is $70 more to the customer per year than what I paid tele-aid. Yeah, it will tell your phone where your car is up to a mile & you can unlock or lock car with phone... other than that, no difference. I know where I park, and my freaking key works just fine. What I really don't like is that Mercedes & the map people (google) disabled the ability to send locations to your car via your tele-aid email address (downgrade)... which is a key feature IMO. Go through the hassles and pay more money then you get the "upgrade" again via mbrace. Very, Very disappointed in Mercedes for doing this.
Now, what tele-aid just told me is that they were looking for a map competitor to get us back on track but then the priority was switched to get this phone thingy going. Seems like if you can't remember where you put something as big as your car, how can you remember where your Iphone is?
So, anyway I had Tele-aid find & download my destination to my car and then I was told that you no longer have to subscribe to the top level service plan to get unlimited downloads and turn by turn destination stuff... and that everything on the old top level plan is now on the bottom level plan except concierge service. They said that they didn't send out letters about that to customers but they tell that to customers seeking route guidance.
So, let's take another look at this supposed upgrade. You actually have less service with mbrace at the lower level plan than you do with the tele-aid lower-plan.... hm, not much upgrade there.
Now, let's look at the "upgrade" for the upper level plans. Tele-aid, you get concierge service added. With Mbrace upper level plan, you get what is now available at tele-aid's lower level plan added, plus concierge service added, and you can find your car if you are close to it with your phone and lock it with your phone.
I'm sorry, unless finding your car with your phone is important to you... mbrace is merely an upgrade in cost and a major down grade in services at the lower level plan, and a costly upgrade to merely lock/unlock your car with phone over tele-aid at the upper level plans.
Unless I'm missing something here, I think I'll pass on this free costly downgrade. In fact, my next anniversary I'll down grade from the upper level tele-aid to the lower level tele-aid since it now has all the same features except concierge service which I've only used once when the internet went down... and start saving well over half. I'm sure I can continue to remember where I put the car.
Mbrace = Upgrade?