Date registered: Mar 2010
Vehicle: 2000 c230 Kompressor (Totalled 5/2012)
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Well, let's see if we can figure this out here, before you go to the shop. Bulbs are not difficult to replace, so you shouldn't have to pay to have it done. But if you do have to go to the shop, pay close attention to how they do it so that next time you can do it yourself.
Anyways, I took a picture of what things look like in my 2000 c230K. I believe the top bulb is the one that we're looking to change. Just pull the wiring straight off. Then in my car, you push the clip in a little bit and either to the left or right. I forget. Once the clip comes out, the bulb will just pull straight out and no force is required.
If this doesn't help, can you take a few pictures of what your assembly looks like and then we can get a better idea? You may have a different bulb retaining device.