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Old 07-29-2006, 02:56 AM   #1 (permalink)
BenzWorld Junior Member
 
Date registered: Jul 2006
Posts: 10
very confused about the service

Hi All,

Well i just got my second ml500, the previous one was a 2002 ml 500 and the new one is 2006 ml 500.

With the 2002 model up until the warranty expired all my services done free by the mb dealer and i was under the impression that it will be the same with my new car "i havent verify this with the service as yet" but some users at this forum says that they only got their first service for free and they had to pay for others even the car is under warranty.

Can anyone with a knowledge pls reply?

Thanks in advance
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Old 07-29-2006, 04:12 AM   #2 (permalink)
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Date registered: Jun 2003
Vehicle: 500SEC, ML430, SLK230, S600
Location: Houston, Texas, United States of America
Posts: 233
Quote:
Originally Posted by gmates
Hi All,

Well i just got my second ml500, the previous one was a 2002 ml 500 and the new one is 2006 ml 500.

With the 2002 model up until the warranty expired all my services done free by the mb dealer and i was under the impression that it will be the same with my new car "i havent verify this with the service as yet" but some users at this forum says that they only got their first service for free and they had to pay for others even the car is under warranty.

Can anyone with a knowledge pls reply?

Thanks in advance
Hi,

Mercedes-Benz no longer offers the complimentary services that were included with the purchase of a car several years ago. With your 2006 ML500, there will be a cost (around $200 for a Service A, and $500 for a Service B) associated with your interval services. I apologize for the bad news!
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Old 07-29-2006, 11:47 AM   #3 (permalink)
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Date registered: Jul 2006
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This means more and more people will go to third party services to get oil change and stuff done, will ruin the cars reputation in the long run, i cant believe how mercedes allowing this to happen.
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Old 07-29-2006, 01:59 PM   #4 (permalink)
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Date registered: Jun 2006
Vehicle: '02 C240, '06 R350
Location: Los Angeles County
Posts: 206
Quote:
Originally Posted by gmates
Hi All,

Well i just got my second ml500, the previous one was a 2002 ml 500 and the new one is 2006 ml 500.

With the 2002 model up until the warranty expired all my services done free by the mb dealer and i was under the impression that it will be the same with my new car "i havent verify this with the service as yet" but some users at this forum says that they only got their first service for free and they had to pay for others even the car is under warranty.

Can anyone with a knowledge pls reply?

Thanks in advance
Yes, I was suprised as well. I have been so used to having Service A and B included with our other vehicles while under warranty, I didn't think twice when we took delivery of our '06 ML & R. I just found out and confirmed with my dealer two days ago that they stopped this service begining with '05 models.

I now recall how BMW is really pushing FULL maintenance for 4years/50K miles, that includes brake pads, brake rotors, even wiper blades! I've owned BMW's in the past, they're great vehicles, but I think I'll stick with Mercedes Benz.

Oh well, I guess that means less trips to Starbucks!
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Old 07-29-2006, 03:48 PM   #5 (permalink)
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Date registered: Aug 2005
Vehicle: 06 ML350
Location: Bordentown, NJ
Posts: 492
With the money you will save not buying Starbucks and the money saved on gas not driving to Starbucks, you may be able to pay for the service... :-)
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Options: Hitch, Heated Seats, Rear Airbags, Parktronic, Power Liftgate, Frt & Rr Stainless Steel Skid Plates, DVD Nav Sys, IPod Kit and Craddled Phone Kit

Mods: Hoen Titanium H-7 High Beams, All Weather H-11 Fogs, 5000k W5W Standing Lamps, Chrome Door Lock Pins & Hood Fins, Brabus Monoblock IV 20" Wheels with Hankook Ventus ST RH06 275/45 Tires, Brabus Custom Suspension 164-016-00 and SS Side Bars
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Old 08-07-2006, 09:39 PM   #6 (permalink)
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That was a good one, with Service A an B, that's hundreds of Starbucks coffee.
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Old 08-08-2006, 12:27 PM   #7 (permalink)
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Date registered: Feb 2003
Vehicle: 2006 ML350
Location: Lake Oswego, OR, USA
Posts: 1,364
No more free service

Quote:
Originally Posted by rickpaguyo
Yes, I was suprised as well. I have been so used to having Service A and B included with our other vehicles while under warranty, I didn't think twice when we took delivery of our '06 ML & R. I just found out and confirmed with my dealer two days ago that they stopped this service begining with '05 models.

I now recall how BMW is really pushing FULL maintenance for 4years/50K miles, that includes brake pads, brake rotors, even wiper blades! I've owned BMW's in the past, they're great vehicles, but I think I'll stick with Mercedes Benz.

Oh well, I guess that means less trips to Starbucks!
Audi is also dropping free service--it will be interesting to see if BMW holds on to it until I get my next M3 in 2007. On the current M3 it can add up to a couple thou because of the expensive valve adjustments. It's not what decides the vehicle I choose, but it's a nice perk.
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<B>2006 ML350</b> - Pewter/Charcoal Alcantara/Aluminum; Packages: Comfort, Lighting, Entertainment, Appearance, Airmatic, Sunroof; Options: Nav, Sirius, hitch, heated seats, power liftgate, roof rack; Mods: ML500 skid plates, ML63 20" wheels.
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Old 08-09-2006, 05:26 PM   #8 (permalink)
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Date registered: Aug 2002
Vehicle: ML500, E320 4Matic
Location: Philadelphia Area
Posts: 2,082
There is no free lunch!! The services are figured into the MSRP. Mercedes would rather hold down the initial purchase cost. Overall savings or perceived savings on my 02ML500 was only the cost of 2 A services and one B Service. Over a 4 year period thats not a lot of money.
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Old 08-09-2006, 10:50 PM   #9 (permalink)
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Date registered: Aug 2004
Posts: 9
Unhappy

That is what i found out too. One of my buddy's friend bought the new S550 in San Francisco. He thought, at least all of us did, the service on it should be free but i guess not. The guy had to pay about 500-700 for it. He was pretty pissed. There goes mercedes 5 star service.
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Old 08-22-2006, 11:33 PM   #10 (permalink)
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Date registered: Jul 2006
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Can't wait for bmw to release their 2007 x5, i will sell this ml 500 even i loose money, what makes the car perfect also the customer service they give you. once i feel like i am beeing used thats it for me.
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