Dealer performed 1000-3000 miles service without customer consent
Hi, folks,
If you read my previous post, you know how much trouble I had with my Jan '06 built ML500. After I got my car back from my most recent dealer visit to replace the power tail gate assembly, I just noticed that on the invoice, my 1k-3k free service has been peroformed without my consent. [:(!]
I am very unhappy about this because I think anything to be performed on my car needed to be okayed by me, even if it is free of charge. I did not want to do my 1k-3k service when I just hit 1k miles right before the car was sent to the dealer.
I haven't contacted the dealer but I am sure the answer will be "don't worry, it's free of charge" "we save you one trip to the dealership".. BS like that. Should I contact MB directly or is there anything I can do? BTW, this dealer is in San Jose near Capitol Expressway.
RE: Dealer performed 1000-3000 miles service without customer consent
Quote:
BRIANAMELIA - 4/15/2006 2:23 AM
I think I would be happy if my dealer serviced my car FOC .I think Id be happy and accept graciously what seems a nice gesture.
Bri
Bri, 1K-3K Mile service is free, complimentary of MBUSA. Dealer did not do any favor to him, and Dealers will never do any stuff FOC. I would be mad too if they did something without my permission.
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Thanks, D.
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2006 ML 350 - Black, Appearance Package, Navigation System, Entertainment Package, Sunroof Package, Heated Seats, IPod Integration
RE: Dealer performed 1000-3000 miles service without customer consent
Quote:
firstmb - 4/15/2006 3:31 AM
Quote:
BRIANAMELIA - 4/15/2006 2:23 AM
I think I would be happy if my dealer serviced my car FOC .I think Id be happy and accept graciously what seems a nice gesture.
Bri
Bri, 1K-3K Mile service is free, complimentary of MBUSA. Dealer did not do any favor to him, and Dealers will never do any stuff FOC. I would be mad too if they did something without my permission.
Yes, the 1k-3k mile service is free for all '06 MLs and I can choose any MB dealer to do it anytime within 1k-3k miles.I am sure the dealer that performs the service will be paid by MBUSA somehow. My sales advisor told me try to do it later (closer to 3k) and that's what I planned to do... Now I am forced to do it right on 1k miles [V]
RE: Dealer performed 1000-3000 miles service without customer consent
Quote:
shoremnj1 - 4/16/2006 8:26 PM
I think many people over-react in this forum. They did it, big deal. They fixed your tailgate......did you say thank you for that?
I think the point here is that dealer performed the service without his consent. Sure they fixed his tailgate, but there was no need to do the FOC service just yet. I'd be pretty mad too.
RE: Dealer performed 1000-3000 miles service without customer consent
Quote:
shoremnj1 - 4/16/2006 5:26 PM
I think many people over-react in this forum. They did it, big deal.
Now, how are you going to confirm that?
Oil after 1000 miles and new one show no difference.
Mechanics doing fraudulent charges without changing the oil were not born today.
RE: Dealer performed 1000-3000 miles service without customer consent
Quote:
shoremnj1 - 4/16/2006 8:26 PM
I think many people over-react in this forum. They did it, big deal. They fixed your tailgate......did you say thank you for that?
The point is, they did something to your property without asking you. No matter it's free or going to cost you, I don't think it's professional to do anything without owner's consent. Not to mention I had daily conversation with the service advisor so they should have plenty opputunities to ask me for that.
The bottomline is - they did something without asking me and did not even bother to tell me even after the work is done. I only found that out after discovering the service sheet inside my car and then checked on my invoice.. :-( You are happy with that? Good for you. But I am not..
RE: Dealer performed 1000-3000 miles service without customer consent
Please note that the first service visit, 1k-->3k, only does a diagnostic check and Q&A with the customer. When I had a power lift gate issue and went back to the dealer, they checked the diagnostics [computer] to be sure there was no issue there. Thus, when you went back in, what they did was to check the computer for any stored codes to see if anything was amiss which might be contributing to your problem. Part of checking the liftgate function would include looking for any stored codes in the computer. Naturally, they read whatever codes were stored - i.e. the 1k-->3k service.
Actually, they did not do anything TO your vehicle.
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