I keep reading dealership horror stories, so I thought I would recommend an excellent dealership to anyone close enough.
Once again, I got great service at R&S Imports (MB) in Fort Washington today. It's just off the Pennsylvania Tpke, about 20 minutes from Exit 6 of the NJ Tpke for anyone coming from over the river.
They fix everything I gripe about with no questions asked and all under warranty. They've replaced the entire glove box because the hinge was loose, they replaced the GPS/radio antenna for weak reception, and today they just replaced all the brake pads because they were squealing slightly at 19k miles (the first time I complained, they used anti-squeal compound which helped temporarily).
They even find other things to fix for free that I didn't notice, like the seal on the sunroof rubbing on the glass (I have no idea how they noticed this), or low coolant level. On my E class, just as it hit 50k, I told them to check it over thoroughly just in case, since it was going off warranty. They replaced the steering rack, the entire transmission, and one brake caliper, all for free, because there were problems that would eventually lead to failure. I never would have known there was a problem until I broke down and it cost me thousands to fix if they weren't so good about warranty work. I love these guys. I'll buy cars from them forever.
To top it off, if I call a week in advance, I get a shiny new E or ML (my choice) as a loaner. This isn't special treatment. They do this for any customer. I didn't even buy my cars from them.
Service like this engenders loyalty and repeat customers!
Once again, I got great service at R&S Imports (MB) in Fort Washington today. It's just off the Pennsylvania Tpke, about 20 minutes from Exit 6 of the NJ Tpke for anyone coming from over the river.
They fix everything I gripe about with no questions asked and all under warranty. They've replaced the entire glove box because the hinge was loose, they replaced the GPS/radio antenna for weak reception, and today they just replaced all the brake pads because they were squealing slightly at 19k miles (the first time I complained, they used anti-squeal compound which helped temporarily).
They even find other things to fix for free that I didn't notice, like the seal on the sunroof rubbing on the glass (I have no idea how they noticed this), or low coolant level. On my E class, just as it hit 50k, I told them to check it over thoroughly just in case, since it was going off warranty. They replaced the steering rack, the entire transmission, and one brake caliper, all for free, because there were problems that would eventually lead to failure. I never would have known there was a problem until I broke down and it cost me thousands to fix if they weren't so good about warranty work. I love these guys. I'll buy cars from them forever.
To top it off, if I call a week in advance, I get a shiny new E or ML (my choice) as a loaner. This isn't special treatment. They do this for any customer. I didn't even buy my cars from them.
Service like this engenders loyalty and repeat customers!