BenzWorld Junior Member
Date registered: Jul 2012
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Sub-Frame Issue *Help Please*
I heard a loud noise while I was driving my car (4/18/12) at night. My car immediately veered to the right. I was able to regain control of my car. I was frightened. Fortunately, I did not hurt anyone or myself. I managed to get the car home. I was only a few blocks away from home. I pulled up in my driveway and saw a part touching the ground. I identified the part with the aid of my manual.
Fortunately, I discovered this forum while I was looking for prices on the part. I learned that there is an open service call on sub-frames for my model (80 450 SL). I called MB USA and they told me to call the dealership in order to have it taken care of. I called the dealership (Brumos) and spoke with a service adviser. I really didn't like how things got started because he told me that anything could have caused my sub-frame to fail. He also said that he never heard of an open campaign on sub-frames. I told him that he could call MB USA to verify the open campaign.
He called me back and said that he found out that this was true after talking to a few service guys at the dealership. I had my car towed over there at my expense. He told me that I would have to pay $90 dollars if the problem was not my sub-frame. The valet took me home. The adviser called me a few hours later and confirmed that my sub-frame was broken. He also said that the service tech made a few recommendations on some things that he saw during the preliminary. He emailed me a Recommended Action Plan. We went over it over the phone.
I declined those recommendations. I told him that I was only interested in having the sub-frame fixed. He then tried to sell me on getting a wheel alignment. "I said no! Please fix the sub-frame." He said okay......No problem.
He called me five minutes later and said that I would be responsible for buying the sub-frame mounts. I wasn't happy because he didn't tell me that when I went there on the day my car was towed. He also didn't tell me that a few moments ago during our earlier conversation. He quoted me a price of $384. I called around and found a better deal ($75.95 New German Made Mounts).
I called him back a few moments later and told him that I was purchasing my own mounts. He said, "That would be fine." I took the mounts to the dealership two days ago (Wednesday). The service adviser had a funny look on his face. I guess I cut them out of some money. LOL........The valet brought me home.
I got a call from the service adviser this morning. He is now telling me that I need a controller arm. I asked him why wasn't this discovered during the preliminary last week? I asked him why this wasn't included in the Recommended Action Plan that was emailed to me? He got sarcastic and said "We don't have an X-Ray Machine". He said that this was discovered while installing the sub-frame.
I got upset and told him that I don't understand how this could be missed. I told him that it seemed as if he is determined to make some money off of me while my car is there. He said that the controller arm is an internal part. It would be hard for the service tech to diagnose a problem with it during the inspection or preliminary. I slammed the phone in his face.
I called MB USA and told the rep what took place. The rep (Orlando) said that he would send my complaint over to a team for review. I should get a call today or Monday.
I don't understand how the service adviser is now trying to tell me that I need a new controller arm after a preliminary or full inspection has been done one week ago. I am glad that I didn't hurt anyone including myself when the sub-frame failed. I think these guys are trying to make some money off of me. Any ideas, thoughts, or opinions is appreciated. Thanks in advance. Sorry for the long story..........