Date registered: Mar 2013
Vehicle: 1993 Mercedes-Benz 500 SEC
Location: Santa Monica, CA
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I just had the best experience ever at this Mercedes shop. Read this if you live and drive a Mercedes anywhere near Sunnyvale.
I'm from Santa Monica, and was looking at a 2003 Mercedes E320 from a Sunnyvale seller - you know you have to go into that kind of purchase with your eyes wide open. So, using my contacts in the Mercedes network (I'm a former MB corporate trainer), I called the Fremont dealership Parts Dept. (since they sell to indie shops) and asked them where I could go for a good "prepurchase" inspection in Sunnyvale. They referred me to Jaclyn at European Car Repair.
I called Jaclyn - friendly, sharp and knew just what to do: Get me a complete top-to-bottom mechanical/functional inspection with a computer report of any problem codes revealing necessary repairs. At a great price too! All arranged by phone in just a few minutes, and folks, SHE HAD A LOANER CAR READY for the seller to use while the car was on the rack!!
So I arrived at Sunnyvale Caltrain station, and called Jaclyn just as she was wrapping up the inspection. Her driver's black Mercedes sedan picked me up just minutes later to meet the seller and go over the car with her lead tech while it was still on the rack! Point by point, he described the whole car in detail, even with printed price estimates for the recommended work. Turns out this 320 needed front end ball joints and lower control arms (not uncommon for this model), but the car was a great deal and I bought it.
I am convinced that any other repair done at European Car Repairs would be equally well handled, and priced fairly. In fact, the seller was so impressed, he became Jaclyn's customer too!
As you MB drivers know, there are any number of indie shops that will take your money, but it is rare to find one who can be efficient, competent and put your happiness first.
Frankly, Jaclyn makes me wish I lived in Sunnyvale. If you live there or anywhere near it, GO TO EUROPEAN CAR REPAIR! THE ONE AT 275 FAIR OAKS AVE!