I know many of us have had issues with dealerships - but I think the good should be reported as well as the bad. My experience with Mercedes-Benz of Wesley Chapel, a new dealership in the Tampa Florida area has been nothing but good. The dealership is (as of this post) brand new, having opened the week AFTER I purchased my S550 less than 2 months ago.
Having had a parking spot curb stop catch and pull off the right side of my front bumper, I called service representative Thomas Allen at Mercedes of Wesley Chapel. Thomas referred me to the Lexus Collision Center on W. Sligh Road in Tampa (http://www.lexusoftampabay.com/Lexus_Collision_Center
), which is under the same ownership as Mercedes of Wesley Chapel, and is doing their collision repair at this time. I took the car to them today to get an estimate for repair, and to set an appointment for the job. Having been completely separated from the car on the right side, the bumper was more or less in place when I took the car in, but did not fit properly. I had anticipated no more than getting the estimate and scheduling the work sometime next week.
I was met at the collision center by Dave Lubelsky, who looked at the damage for a moment and said he'd have one of his body specialists look at it. I waited 20 minutes. Dave returned, said "Let's go look at your car." I was expecting him to tell me what must be done and how much it would be - but did I get a shock! It was fixed, and perfect!! I could not believe it. The tech, one of two certified MB collision specialists working there, had looked at it, and knew exactly which fender bracket had to be repositioned to let the bumper fit back properly. Rather than having me wait for an appointment next week, he just went ahead and fixed it on the spot. The cost was nominal. I simply never anticipated that.
I mentioned to Dave that Thomas Allen had sent me over from the Wesley Chapel Mercedes dealership; that is when he told me that yes, they knew the folks there well; and that the Mercedes of Wesley Chapel Service Department Manager, Steve Coad, had been their own shop manager until recently.
With that, I drove up to Wesley Chapel to let Thomas Allen and Steve Coad know in person just how well the folks at the Lexus shop had treated me. I also noted how pleased I have been in the dealings I have had with MB-Wesley Chapel since they opened - and while it hasn't been a lot of dealings yet, they have been extremely responsive and reasonable every time. That is something we can say about all too few dealerships, at times - but if anyone is in the Tampa-St Petersburg-Lakeland vicinity (in fact, anywhere in Pinellas, Hillsborough and Pasco Counties), I strongly recommend Mercedes of Wesley Chapel. Their website is Mercedes-Benz® Dealer, Mercedes-Benz of Wesley Chapel in Pasco County
; they are located just off State Road 56 and very near I-75, extremely convenient to get to. The late-morning drive time from the vicinity of Raymond James Stadium in Tampa to the Wesley Chapel location was only 20-25 minutes.
Steve Coad proudly showed me his new facility, and introduced me to his shop foreman, whom I asked about an ultrasonic curb detector designed to detect the low curbs often installed in parking spots. I was very happy when he told me they are willing to install it when I buy it. To avoid mounting it below an already low bumper, where it might be scraped off entering a driveway, I will probably ask that they do a cutout in the mesh grille and mount it there. They are willing to do it that way as well.
The week after I bought my S550 I had taken it to Mercedes Benz of Tampa, an entirely different dealership I had used for years (lately I have come to think they are in fact using me), to update the navigation maps. I had been told twice at the Parts Dept that the new nav discs, including the disc purchase price ($45) and the PIN code (an anti-piracy feature, $235) would be $280 plus tax, installed. They told me the price of the PIN code included installation by the Service Department - so I went ahead. Then, they tried to bill me not only for the $280, but an additional two hours' work. When I kicked, they offered to reduce the labor rate to $100 per hour - but it was still $490 for the installation! Ultimately, after verifying what the Parts Dept had told me, they waived the labor charge - but it was unpleasant and ugly.
In stark contrast, when I called Mercedes Benz of Wesley Chapel, and asked service rep Thomas Allen what the cost of installation of the 2014 nav map update was, including the disc purchase, the PIN code, and dealer installation, he said "approximately $250 plus tax." I asked him specifically if that price included the Service Dept, installing the update. He said "Yes." When I met Steve Coad, the Service Department Manager at Mercedes-Benz of Wesley Chapel today, and mentioned that price, he verified it (one note: that was for the 2014 discs; the 2015 discs aren't out, and are therefore not priced by MB iteslf - but should not differ significantly).
What a difference!
I also strongly recommend the Lexus Collision Center - they do their business proud!
The orientation of the folks at Mercedes Benz of Wesley Chapel, and also at the Lexus Collision Center, is one of customer focus and orientation. They don't just say it, they live it. I know some of you have Lexus as well as MBs - keep them in mind.