Date registered: Jul 2009
Vehicle: 1994 E420
Location: El Paso, TX
Mentioned: 0 Post(s)
Quoted: 26 Post(s)
alabassi: I cannot agree with your assessment of Jose Duran. I'm not sure why, but I used him as my mechanic for years - possibly I had a sense of misplaced loyalty. As far as your power-steering gearbox is concerned, he "rebuilt" mine as well, but he did it 3 times in a row. He couldn't get it adjusted correctly - the steering felt squirrely and like I was driving with huge balloon tires on the front of the vehicle (not Mercedes-like at all) and it leaked far more than before his repair, which is yet another example of him charging me for work and parts that did not resolve the issue. He does not stand behind his work and he refuses to refund the wasted money spent on parts and labor. I took my vehicle to him to be repaired, not to waste money on horrible repairs that made the situation worse and not to be inconvenienced by having to take the vehicle back to him repeatedly for the same problems, and further inconvenienced by his missed deadlines - letting my vehicle sit in his filthy shop for weeks before he even lays a hand on it.
His attitude is also abysmal. Calling to inquire on the status of my vehicle was an exercise in futility. Despite having made an "appointment" he let my vehicle sit in his shop for weeks and when I would ask him why he bothers to make appointments if he can't (or won't) get to the car for weeks, and he tells me if I'm not happy to come and pick it up, while knowing the vehicle is not drivable is the height of arrogance and displays absolutely no regard for me as a long time customer who has spent thousands upon thousand of dollars with him.
I too thought that he was more reasonably priced than other Mercedes Mechanics in Dallas, but having to return multiple times for the same issue without a positive outcome, wasting money on failed repairs, waiting weeks and weeks for a repair, which should take 2 days at the most, and having to deal with his arrogant attitude does not save money in the least, and in fact, ends up costing far more than a reputable shop. No thanks.
I am not in Dallas any longer, but I do have a good mechanic. I am very happy with their diagnostic and repair skills. I posted their information elsewhere in this section.
Last edited by 1994 E420; 08-24-2016 at 06:48 PM.