Lifetime Premium Member
Date registered: May 2004
Vehicle: 1985 190E2.6(junked), 1995c220, 2000CLK430(totaled), 2001C240, 2009 CLS
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I brought my car in, for them to remove my radio( to send out for repair). They broke the metal clips off the radio, broke the cover over the shifter, the cover on center console(I fixed that myself) got grease all over my interior, on carpet. Instead of having any idea how it either came out or went together, they merely guessed, and that is why they busted the shit out of my car. MY actual experience was one of complete ignorance on their part, as how to do the job. They had no shop manual or any reference material, so they winged it. They simply could have told me they didn't know how to remove it and it would have been fine, instead they claimed they knew what they were doing, which clearly wasn't the case, as they broke parts by the application of brawn not brain. They broke the small plastic band above the radio, which never needed to be removed in the first place( $47.00 international auto). If you know what your doing there is no reason to break anything, if your guessing things get busted and they busted a lot. Not my idea of a competent repair shop, especially when they hide the fact they broke things. They might be able to change the oil, but little else, but hey, it's your money spend it as you see fit. And I make a habit of telling everybody I meet, about the quality of their work, after that I never went back, not wanting to give them a chance to break more things on my car. I've owned Mercedes for twentyfive years and in that time no company or person has broken more crap than they have. Anytime you'd care to see it for yourself, I'd not have a problem showing you the quality of their work.