I brought my car to HBL in for basically three things: to have the "A" service performed, to have the driver's side windshield wiper jet fixed and to have a "clunking" noise investigated.<br>
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The "A" service was performed as described in the service manual and the windshield wiper jet was also fixed under warranty. Unfortunately, HBL was not able to replicate the noise that I've been experiencing. For those that read this forum regularly, my 320 has what sounds to be the rather common "vapor cannister" noise that emanates from the rear passenger-side. While I find the noise annoying and wonder what it will do to my re-sale if a potential buyer hears it, I'm not really overly concerned about it.<br>
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Now that leads me into what I didn't like about my HBL service experience.<br>
1) The service advisor never heard of the vapor cannister problem before. That surprised me considering the number of people that have complained about the problem on this forum.<br>
2) After showing the service advisor about 10 pages of information and feedback downloaded mainly from this forum, he acted as if it was a design problem and thus not a warranty issue. He went on to say it was normal for the car to make that noise. Huh?<br>
3) The service advisor, in more or less words, said that I was being overly finicky because I was a Mercedes owner. That's what really annoys me. Quite honestly, this car rattles a lot, but I cut it a lot of slack because of the vario-roof and the sheer joy I get from driving it. In fact, in a Honda or Toyota, I believe the rattling would be down-right unacceptable.<br>
4) During pick-up, no one told me what was done to the car in the way of service. Every other dealership that I've ever been to, someone went over a point-by-point list of things that had been worked on.<br>
5) During pickup I was waiting to talk to my service advisor, but he was busy jaw-boning on his cell phone. I wouldn't have minded waiting if he had been helping another customer, but he was fielding a personal call.<br>
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All in all, I'm probably making the experience a lot worse than it actually was. The "A" service was done, the windshield wiper jet was fixed and I got a loaner for the day (even if it was a Pontiac Sunfire). I just didn't like the service advisor.<br>
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I'll probably give them one more chance. If not, I'll try another dealership that's closer to home.
<br>
The "A" service was performed as described in the service manual and the windshield wiper jet was also fixed under warranty. Unfortunately, HBL was not able to replicate the noise that I've been experiencing. For those that read this forum regularly, my 320 has what sounds to be the rather common "vapor cannister" noise that emanates from the rear passenger-side. While I find the noise annoying and wonder what it will do to my re-sale if a potential buyer hears it, I'm not really overly concerned about it.<br>
<br>
Now that leads me into what I didn't like about my HBL service experience.<br>
1) The service advisor never heard of the vapor cannister problem before. That surprised me considering the number of people that have complained about the problem on this forum.<br>
2) After showing the service advisor about 10 pages of information and feedback downloaded mainly from this forum, he acted as if it was a design problem and thus not a warranty issue. He went on to say it was normal for the car to make that noise. Huh?<br>
3) The service advisor, in more or less words, said that I was being overly finicky because I was a Mercedes owner. That's what really annoys me. Quite honestly, this car rattles a lot, but I cut it a lot of slack because of the vario-roof and the sheer joy I get from driving it. In fact, in a Honda or Toyota, I believe the rattling would be down-right unacceptable.<br>
4) During pick-up, no one told me what was done to the car in the way of service. Every other dealership that I've ever been to, someone went over a point-by-point list of things that had been worked on.<br>
5) During pickup I was waiting to talk to my service advisor, but he was busy jaw-boning on his cell phone. I wouldn't have minded waiting if he had been helping another customer, but he was fielding a personal call.<br>
<br>
All in all, I'm probably making the experience a lot worse than it actually was. The "A" service was done, the windshield wiper jet was fixed and I got a loaner for the day (even if it was a Pontiac Sunfire). I just didn't like the service advisor.<br>
<br>
I'll probably give them one more chance. If not, I'll try another dealership that's closer to home.