Date registered: Oct 2005
Vehicle: 107, 115, 116, 123, 124, 126
Mentioned: 1 Post(s)
Quoted: 0 Post(s)
Anybody ever visit Mercedes Classic Center?
Stopped by the Mercedes Classic Center in Irvine, CA this morning. Man, what a disappointment. They had some nice cars and all, but the attitude of the staff, especially the manager of the place was appalling. Yes we were properly dressed.
We went in, asked the receptionist to look around, and were basically ignored the whole time. I even tried to chat the manager up a bit and he was aloof, condescending, and borderline rude. Get this...they wouldn't let us open the hood of a car on the showroom floor they had for sale!
As an owner of 10 Mercedes and a brand zealot, I was really let down. They are not building the brand with the attitude of the people there...they don't get it. Wouldn't you like to chat a bit with a customer who loves your brand, and foster his/her enthusiasm? Maybe sell them another addition to the collection?
They seem to do a good job with folks on the phone, but as for stopping by (unless you're with a MBCA group on a scheduled tour) forget it. The guy running the place is an ass.