Date registered: Sep 2004
Vehicle: 2014 E250 Bluetec 4-Matic, 1983 240D 4-Speed
Mentioned: 2 Post(s)
Quoted: 255 Post(s)
The dealership and GM, or any auto company, would rather not cough up new parts for good will, or to just do the right thing. It is not in their nature to invest in a potential customer in the future. They think that is what the advertising bill is all about. But, as others have noted, you can, if you give them the chance, get them to respond considering your interests.
Elevating to the dealership manager is the best bet. Don't do it in a threatening manner, just tell the guy/woman you are dealing with you understand their role, and you think this is a decision that should be made by someone with a longer term view of future business and the authority to make such decisions. It helps if you are already a repeat customer, and you have a sales person you deal with regularly on your side. The challenge is larger if you are a "stranger" to the dealership.
I have had a long term relationship with my MB dealer and can tell you I get much different treatment than someone who walks in the door for the first time. Yes, if they want a S600 or something they will get their asses kissed continuously to the point where they become disoriented and buy something they don't need. That just isn't my opinion of what is in my interest when I go in to buy a car, get my car serviced, or buy parts. No overt and superficial ass kissing as I have made it clear that is unnecessary. I want the people to listen to what I want and work at giving it to me. When I have a problem I speak to the sales guy I have known for 20 plus years and I get an audience with the guy in charge if the sales guy can't do what I need to have done. So far I have used that avenue once. It is much better for the primary guy you deal with to be able to satisfy you - and if you build that kind of relationship he will say shit to the owner/manager that works better than anything you can.
But this doesn't help your situation right now. And I realize it is a personal affront to you to be told to essentially fuck off by someone who is part of an organization looking for a tax payer handout. The US auto industry has a big problem and the bailout seems like a complete fuck up to me at this stage - we are training them like dogs to roll over and bark to get their treat, but there is no evidence the problem at hand is being addressed.
The entire US industry is in shambles because of how business is rewarded, and that entire system has been created and managed by Wall Street. The emphasis on short term gains, the total disregard for ethics, the ridiculous salaries and bonus packages for executives, you name it, if it is even remotely involved in creating incentives for decision makers, the focus is on the shortest path to the greatest appearance of gain. Because Wall Street is in cahoots with those who create illusions of gain, or value or wealth because Wall Street's "honest brokers" are all dishonest. They are invested in the shams and give shitty businesses good ratings until a simple cockroach wouldn't invest because of the apparent rot.
The stream of bailouts will fail if we don't fix the incentive system that runs business. I have ranted about this in the past - the MBA degree appeal starting in the 1980's is the fundamental problem. All those "smart guys" have done is mine the sweat equity out of our economic system with quick buck schemes with fancy names - from leveraged buy outs to today's trading on hedge funds, and other schemes that are nothing but quasi legal Ponzi schemes. People who actually work to build things have been abused by this Wall Street culture. That is what needs to be fixed. Jim