One phrase that pisses me off the most coming from contractors and the like.
The phrase reeks of arrogance and complacency.
If they've been doing it for years, then how come it does not work for me - simple, they did it wrong or worse yet, they've been doing it wrong for years.
case in point:
New microwave/range hood unit was installed yesterday and it's not pulling out enough air. I noticed just as the installers were leaving yesterday evening. Old unit had pulled much more air with smaller CFM rating. I had the guys come back today and they look clearly annoyed - out comes the phrase. Then how come it's not working as it should? The bathroom fan I installed myself sucks out 70CFM, and I can put a piece of 8 1/2" x 11" paper against the intake and it'll stick. The new microwave has 300CFM on its spec sheet yet the same paper will not stick to the intake - a simple demonstration but fails to convince them. Out comes the phrase... again.
I told them I'll deal with the manufacturer, in case the unit might be faulty, but still unconvinced, I further inspect the installation myself
The fuckers fucked up aligning the blower fan with the exhaust opening, therefore much of the air that's supposed to be ejected is blocked.
I called the store I bought from, explain my discovery, expressed my regret for not making it in their presence.
I do have good relationship with the store so I did not rant as I had here but requested that their different installer, "the Alpha team" be dispatched this time to rectify the situation.
I hate to be taken for an idiot but I do know how things are put together and how they're supposed to work - some of you know that I am an architect but with particular expertise in construction. I felt charitable enough not to badmouth about the particular installer who came by yesterday and today since they did do an excellent job of transporting the fridge in and out of the house, but to have to address the problem and do the inspection myself rather than them being humble enough to inspect all possibilities just pisses me off.
Most of my neighbors and residents in my community are well off enough to rely on services of others, but I care to do things myself as much as I can do (aside from not being as affluent as some neighbors) because I am witnessing more and more incidents like this, where incompetent yet arrogant cretins who do not care for their craft come and destroy other people's property.
Arrogance and complacency leads to inability to listen to others - the central premise of striking films like "Crash" and "Babel." It's a social malaise. The same attitude in Detroit's Big 3 brought them down, but it's happening all around us in our daily lives.
end rant, thanks for reading
takes a deep breath.