We've done it that way for years - rant alert. - Page 3 - Mercedes-Benz Forum

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post #21 of 40 (permalink) Old 11-12-2008, 07:12 AM
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Now this one is classic,

As the foreman comes out tomorrow, I think I will use the "We've done it this way for years" comment when I tell him I will write the check when the brand new driveway is pulled up and the drainage system fixed correctly.

I used a phrase like this whilst in business in uk. Give me the results I expect and I will give you the cheque you expect. Until then write me letters OK. Works every time.

ERIC.

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post #22 of 40 (permalink) Old 11-12-2008, 07:14 AM
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^^
I would even hold a chunk until winter is over to test how the driveway performs... They can wait for payment as much as they like to make customers wait for service.

For someone who is a contactor himself you seem to be all pissed off, Jay holding his payments to you? Panties not smelly enough for him?
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post #23 of 40 (permalink) Old 11-12-2008, 08:13 AM
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What is it with TODAY and contractors. I got back in town this evening, an hour before dark and an hour AFTER the blacktop/macadam/asphalt guys left.

So the first thing I see is a three in drop on one side where the grade was not done correctly. And as I was shooting a laser on that to get EXACTLY how off it was [4.25"] I noted that the under driveway drainage pipe that comes out appeared to be slanted the opposite way as needed which means there is some level [sorry wrong word] of pooling that is going to occur under the driveway in the drainage system constantly.

As the foreman comes out tomorrow, I think I will use the "We've done it this way for years" comment when I tell him I will write the check when the brand new driveway is pulled up and the drainage system fixed correctly.

Should be an interesting morning.
What do you expect from f^cking republican contractors?

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post #24 of 40 (permalink) Old 11-12-2008, 08:39 AM
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What do you expect from f^cking republican contractors?
Dat's right, for the most part contractors in my area act like Republicans
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post #25 of 40 (permalink) Old 11-12-2008, 08:40 AM
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Originally Posted by mcbear View Post
What is it with TODAY and contractors. I got back in town this evening, an hour before dark and an hour AFTER the blacktop/macadam/asphalt guys left.

So the first thing I see is a three in drop on one side where the grade was not done correctly. And as I was shooting a laser on that to get EXACTLY how off it was [4.25"] I noted that the under driveway drainage pipe that comes out appeared to be slanted the opposite way as needed which means there is some level [sorry wrong word] of pooling that is going to occur under the driveway in the drainage system constantly.

As the foreman comes out tomorrow, I think I will use the "We've done it this way for years" comment when I tell him I will write the check when the brand new driveway is pulled up and the drainage system fixed correctly.

Should be an interesting morning.
They must be the guys that built the new houses I was looking at yesterday. I was in jaw-dropping disbelief. They hurt my eyes worse than the habanero. Every aspect - brickwork, joinery, electrical, plumbing and landscaping were so poor as to be laughable. I wish I had my camera with me. And I don't get it. How could anyone possibly consider paying $350k for something which so obviously looked like it had been knocked together over a weekend by a ten year-old with a box of nails and a hammer, but no set square? These things looked unlikely to survive three seasons, so what's the resale value going to be in five to ten years? Maybe that's the scariest aspect of all.

"Religion is regarded by the common people as true, by the wise as false, and by the rulers as useful" - Seneca
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post #26 of 40 (permalink) Old 11-12-2008, 10:51 AM
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We had a contractor we used once, and I do mean once, who went through life using only two phrases. I never heard him say anything but "Oh shit, that's right" and "No fucking way."

Over the course of a four month job I swear I never heard him say anything else.

Me: Hey Tom, that doorway is supposed to be over here. Look at the plans.

Tom: Oh shit, that's right.

Me: Well, you have to move it ASAP because we open Saturday.

Tom: No fucking way.

Me: You gotta get the guys back here and move it, the door won't work there.

Tom: Oh shit, that's right.

Me: We agreed that you'd get the job done right by Saturday. It has to be done.

Tom: No fucking way.

Me: Read the contract. I'm not paying you until it's done and there are penalties for not being done according to the plans on time.

Tom: Oh shit, that's right.

On and on it went. I can imagine him and his wife. Hey honey, let's go out to eat. No fucking way. Well you told me we would go out tonight. Oh shit that's right. So get ready, let's go. No fucking way. So I guess you don't want any action tonight. Oh shit, that's right. We have reservations. Oh shit, that's right. Get your coat. No fucking way. Alright then, here's your pillow, you're on the couch tonight. Oh shit, that's right.
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post #27 of 40 (permalink) Old 11-12-2008, 10:54 AM
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Gerk - That's a good chunk of a stand-up routine right there!

"Religion is regarded by the common people as true, by the wise as false, and by the rulers as useful" - Seneca
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post #28 of 40 (permalink) Old 11-12-2008, 10:55 AM
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^^^
LOL
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post #29 of 40 (permalink) Old 11-12-2008, 11:33 AM
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Well, I went out this morning to do a daylight inspection [as opposed to the near dark one last night]. Besides the new "natural drainage collection pool" and new water retention piping, I found that of the three lines that were laid for water, power and cable, one is apparently happier completely underground [electric conduit] and all three are about a foot to the right [damned Republicans] of where they are suppose to be.

Paver boy is going to be sad when there is no check today.

McBear,
Kentucky

Being smart is knowing the difference, in a sticky situation between a well delivered anecdote and a well delivered antidote - bear.
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post #30 of 40 (permalink) Old 11-12-2008, 12:38 PM
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It's a complete lack of common sense in anything related to customer service. Had a nice chat with the fine folks at Verizon yesterday to unhook their terrible DSL line. I've been on the phone with the techies in Bangalore many times and for hours at a time.

Same infuriating conversation. First, type in your phone number. Then wait for a techie, who always asks you your phone number first thing. So why'd I have to type it in? Verify your name and address. "And wit whoom am I speaking?"

Then the usual drivel about rebooting the modem, rebooting the computer, how many phone lines do you have, do you have a fax, do you have an answering machine, do you have an alarm system, are the filters plugged in, they just can't deviate from the damn script.

And the conversation is always peppered with "Ve are Veddy Soddy that you are havink dees problem. Please bear wid me, the line may go silent for a bit." Yeah, while he goes out for a sandwich or whatever the hell they eat over there.

I got to the point where I'd just pre-empt the whole thing and say "Listen up Patel, I know your name is NOT Mark (or Bob or Joe). Here's the deal, I have one phone line, nothing else plugged into it, I am direct into the modem with a short DSL cable, and I have a short phone cable into the wall. The internet light is NOT on. Ping the fucking line and tell me what you get."

So yesterday I called to cancel.

Them: And are you canceling because you're moving, or because of technical issues?

Me: Technical issues (stupid me.)

Them: Well, let's get a Level 3 tech on the line and we'll solve your problems.

Me: No, been there done that. I've been on the fucking phone with every level of support you have and YOU CAN"T FIX IT to the point I don't have to call two weeks later.

Them: Well we'd like to try.

Me: You have tried, you can't do it. I want it out of here.

This goes on for a while, then they drop the hammer: There will be a $99 cancellation charge because you are in the middle of your contract and you're breaking it.

This is what I've been waiting for. Me: YOU broke the contract. I've upheld my end of the bargain and paid every month. YOU"VE broken the contract because YOU AREN'T GIVING ME WHAT I AM PAYING FOR! I pay money, your supposed to give me a working reliable DSL. And you've wasted hours of my time.

Them: We reserve the right to try to fix it.

Me: You have tried, countless times.

Them: Our records show you've only called three other times.

Me: You records are wrong. Besides, you ever see a baseball game? THREE STRIKES AND YOUR OUT, HONEY. AND YOU ARE OUT.

Them: We will be charging you $99 if you cancel now.

Me: And I will take you to court and make you regret you ever tried to charge me. The judge will laugh you out of the courtroom.

Them: Well then we process your cancellation. It will take about 5 minutes.

Me: Five minutes to cancel?? What the hell are you doing for five minutes? Just unplug the damn thing. You turn it off if the bill is 2 minutes late. Get the guy that does that!

Them: Please hold.

Them three minutes later: We have processed your cancellation. Your service will no longer be available.

And then the kicker. Them: My job is to make sure your customer service experience is helpful and courteous. Have I met your expectations in this regard?"

Me: Are you fucking kidding me???

(Click.)
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