Brit f*ck up - Mercedes-Benz Forum

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post #1 of 9 (permalink) Old 03-31-2008, 04:46 PM Thread Starter
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Brit f*ck up

and what kind of pampered kids go to San Francisco for a ski trip ?

Oh dear, the poor sobs.

A group of school pupils on flight BA285 to San Francisco also said they were told by the airline that their bags were not on board and they could choose whether or not to travel. They were bound for a skiing trip.

"It could ruin it because we are scheduled to start skiing tomorrow," said one schoolgirl, Natalie Bakhurst.

15,000 bags stranded at Heathrow

Bags piled up at Heathrow
The knock-on effects have stranded bags at all terminals

Luggage mountain

At least 15,000 bags are stranded at Heathrow airport after a third day of cancellations at the new Terminal 5.

The news came after one-fifth of British Airways flights from the troubled terminal were scrapped on Saturday - 67 out of the 330 scheduled.

Many passengers said they departed on flights after being told their luggage would not be travelling. A further 37 flights have been cancelled for Sunday.

The airline has also scrapped its £100 limit for delayed passengers' hotels.

BBC NEWS | UK | 15,000 bags stranded at Heathrow
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post #2 of 9 (permalink) Old 04-01-2008, 02:26 AM
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Word is the Terminal 5 fuck up was due to all that desperate cheap North American help they recruited for the opening.
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post #3 of 9 (permalink) Old 04-01-2008, 03:43 AM
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the fact is that BAA is Spanish owned ML

Reading about the problems at Heathrows new Terminal 5 takes me back to the disaster when Denver moved into it's new airport some years ago. They too had the same shambolic problems, particularly due to the computorised luggage handling system, and I believe had to move many flights back to the old airport while things were sorted out. So it's not just the UK that get's thing's wrong. Probably the fact that BAA is now Spanish owned has much to do with the problems. Pity they have such a control over all the main airports in England which does not give a chance for the competion that is needed to improve the situation.

Trevor Greenwood, Vancouver, Canada
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post #4 of 9 (permalink) Old 04-01-2008, 05:43 AM
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A clear case of insufficient testing before the product was released.

It can happen even to outfits like Mercedes Benz - remember the disasterous launch of the new MB A Class car in 1997? Total production was halted and a re-design was instigated....

"The launch of the Mercedes-Benz A-class in 1997 was greeted with enthusiasm by the international motoring community until the Swedish “elk-test” was performed. A spate of toppling cars was not how Mercedes-Benz had pictured the launch of their new, safe supermini. Early public relations activity only succeeded in exacerbating the crisis."
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post #5 of 9 (permalink) Old 04-01-2008, 10:44 AM
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As they did in WWII, the Americans will ride in and save the day..........

British Airways Brings in FedEx to Reduce Bag Backlog

April 1 (Bloomberg) -- British Airways Plc canceled 50 flights at London Heathrow airport's new Terminal 5 and brought in U.S. courier firm FedEx Corp. to help reunite passengers with about 20,000 delayed bags.

The airline scrapped 13 percent of scheduled flights from the terminal on the sixth day of disruption at Europe's busiest airport. Another 50 flights will be abandoned tomorrow, British Airways spokeswoman Sophie Greenyer said.

Cancellations caused by snags in the 4.3 billion-pound ($8.5 billion) terminal's computerized baggage system total more than 300 since it opened on March 27. The number of bags waiting to be returned to their owners has risen by about one- third in the past two days, though British Airways is now beginning to reduce the backlog, it said.

``We are making progress on the backlog but getting bags back to passengers is complicated and quite time-consuming,'' spokeswoman Greenyer said. Hundreds of volunteers from the London-based carrier and courier firms including FedEx have been drafted in to forward the luggage to its owners, she said.

British Airways, whose Chief Executive Officer Willie Walsh says he accepts responsibility for the chaos, rose 15 pence, or 6.4 percent, to 249.25 pence. The stock has dropped 20 percent this year, reducing its value to 2.87 billion pounds.

The airline had been counting on Terminal 5, which took 20 years to plan and build, to help ease journeys and retain passengers put off by Heathrow's overcrowding. The company took possession of the complex in September from BAA Ltd., which is owned by Madrid-based Grupo Ferrovial SA, starting what it described as ``exhaustive'' customer trials that month.

Management Under Pressure

``From a publicity point of view clearly, this is very bad,'' Stephen Furlong, an analyst at Davy Stockbrokers in Dublin with British Airways on his ``focus list,'' said yesterday. ``It does put a bit of pressure on management.''

Following a technical glitch in the computerized luggage system that saw handlers unable to log-on, bags that have been unloaded at Heathrow are being re-screened manually. In some instances, this requires the luggage to be driven to London Gatwick airport for the security checks.

``I'm sorry about the problems at Heathrow,'' U.K. Prime Minister Gordon Brown said today at a press conference in London. ``BA and BAA have to take responsibility.''


British Airways has yet to give guidance on flight cancellations for the rest of the week. Today and tomorrow's reduced service is intended to act as a ``firebreak'' to allow the carrier to contain the disruption and get Terminal 5 running as originally planned, spokeswoman Amanda Allan said yesterday.

The disruption may cost the carrier as much as 50 million pounds, Andrew Fitchie, an analyst at Collins Stewart in London with a ``buy'' rating on the shares, said in a note to clients yesterday. It will clip annual earnings by three-to-five pence a share, he said.

Cancellations are being restricted to short-haul locations to which British Airways has multiple flights, according to the airline, so that passengers may be able to book on later services.

British Airways, Europe's third-biggest carrier, is already the continent's worst for lost luggage and the second-worst for delayed bags, according to the Air Transport Users Council. Worldwide
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post #6 of 9 (permalink) Old 04-01-2008, 12:37 PM Thread Starter
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The Yanks have to march in AGAIN and save them from the Continental imperialists and crazies.

On the other hand, if the most urgent itinerary BBC can dig up is a prep school ski trip,
who cares !
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post #7 of 9 (permalink) Old 04-02-2008, 01:30 AM
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So what is FedEx's advertising slogan

something like

Why fuck it up yourself -- let us do it for you

Judging by previous comments on this forum
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post #8 of 9 (permalink) Old 04-03-2008, 02:19 PM
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Always blaming the Irish

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post #9 of 9 (permalink) Old 04-03-2008, 05:23 PM
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The mind boggles at how many people should be relegated to roadside trash pickup duty for the remainder of their working lives as a result of their failures with regard to the opening of Terminal 5. Complete and utterly unmitigated disaster.
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