Down With Ameriprise - Page 2 - Mercedes-Benz Forum

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post #11 of 20 (permalink) Old 12-23-2007, 10:43 AM
D2k
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Did you go with Ameriprise through Costco? I considered them once a long time ago.

FWIW, I was a member of AAA for a year and cancelled it after I tried calling them one time and couldn't get through to anyone after trying for 45 min. I called up my car insurance company (Geico) and they got me up and running again all within 20 min.

We are now with Metlife and they've covered a cracked windshield followed by two windshield dings, no questions asked. I've only been with them for 8 months but I do have their glass coverage. Plus we all have the redundant coverage from MB Roadside and I've gotten good service from them too (wasn't expensive either).
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post #12 of 20 (permalink) Old 12-23-2007, 10:49 AM
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MB Roadside is quick and free. If you get stuck in a rural area, far from any Mercedes dealer, they simply will send out the flatbed or wrecker from the nearest local area, for you to "sign and drive". They contract with them to do it. Great service, and they, like AAA, follow up with a call later to be sure you are taken care of.

AAA is good too, but if you use their service over 3 times in a membership year, you get a letter from them threatening to cancel you (I had one of those, and it still meant nothing I had AAA membership for 37 consecutive years)

Jim
<--- superschnelle 300 hp 10:1 ECE euro HV, Hochverdichtung = high compression (11/2011) ... Wie im Freien Fall. Nur horizontal.


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post #13 of 20 (permalink) Old 12-23-2007, 10:59 AM
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In a related story.......

Let me bitch about the high cost of taxi's. Farmers insurance has been good to me however I blew a tire near where I park my truck, about 30 miles from home. With my side skirts, I need to use a floor jack which I conveniently left at home. When I switched cars on my insurance, they screwed up and didn't add the towing package which is like a lousy 4 bucks a month. Anyhoo, It cost me 55 bucks to get home and 50 bucks to get back. WTF?

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post #14 of 20 (permalink) Old 12-23-2007, 12:25 PM
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Originally Posted by QBNCGAR View Post
The cop asked about AAA too; I'm kinda ignorant about it. Why is AAA better than any other road hazard service plan?
A little story about AAA. I have had them for 30 years. A bit back I had an alternator go bad and required a FLATBED tow as the car was low and a taildragger would damage the front end. When I got back to the car I found it on a taildragger with the AMG [no longer available] airdam firmly on the concrete. This is were it got interesting.

I came back to Kentucky as I was on deadlines to start the claim. I was told at this point that AAA is NOT a national organization, simply a Association of Assorted Associations. The Kentucky Association then offered to act as a mediator to the out of state organization and their contracted towing company.

It gets better. You do NOT have roadside towing insurance with AAA, they are merely a facilitator with a myriad of independent towing companies and when there is a problem, you are required to deal ONLY with the towing company.

99.9&#37; of AAA road service is flawless. But if you get caught in the .1% that fails, they have absolutely ZERO interest in helping the client resolve it and have built a web of safeguards to protect themselves. They won't even give out the email addresses of the Corporate officers or local Association presidents. A person who has no google-fu would be SOL.

I got resolution because I pushed hard enough that the FTC became involved and I was making it hot enough that they were going to have to inform all 50Million members just how loose the Associations were as it is not clear in the National advertising. It cost them less to find me an airdam.

McBear,
Kentucky

Being smart is knowing the difference, in a sticky situation between a well delivered anecdote and a well delivered antidote - bear.
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post #15 of 20 (permalink) Old 12-23-2007, 12:39 PM
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Perhaps the holiday season with the volume of calls and workers on
vacation has something to do with the delays.
IMO towing charges are outrageous. The last time the ML broke
down during a trip (lucky me I had MB ext warranty ... trip interruption
covered it) and had to be towed, the nearest dealer was 100 mi away and the towing costs around 500$ if I recall correctly.

I would definitely pay the extra few dollars for good towing coverage.
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post #16 of 20 (permalink) Old 12-23-2007, 01:08 PM
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Quote:
Originally Posted by mcbear View Post
A little story about AAA. I have had them for 30 years. A bit back I had an alternator go bad and required a FLATBED tow as the car was low and a taildragger would damage the front end. When I got back to the car I found it on a taildragger with the AMG [no longer available] airdam firmly on the concrete. This is were it got interesting.

I came back to Kentucky as I was on deadlines to start the claim. I was told at this point that AAA is NOT a national organization, simply a Association of Assorted Associations. The Kentucky Association then offered to act as a mediator to the out of state organization and their contracted towing company.

It gets better. You do NOT have roadside towing insurance with AAA, they are merely a facilitator with a myriad of independent towing companies and when there is a problem, you are required to deal ONLY with the towing company.

99.9% of AAA road service is flawless. But if you get caught in the .1% that fails, they have absolutely ZERO interest in helping the client resolve it and have built a web of safeguards to protect themselves. They won't even give out the email addresses of the Corporate officers or local Association presidents. A person who has no google-fu would be SOL.

I got resolution because I pushed hard enough that the FTC became involved and I was making it hot enough that they were going to have to inform all 50Million members just how loose the Associations were as it is not clear in the National advertising. It cost them less to find me an airdam.

I also fall under the lowrider flatbed catagory, When I called AAA a couple of years ago to tow me to the dealer after frying my ignition one of the hooks slipped and put a tiny scratch on my rear bumper. I explained to him that I was putting an aftermarket kit on and it was no problem but he would not let me go until I took at least 50 bucks for the damage.

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post #17 of 20 (permalink) Old 12-23-2007, 01:51 PM
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Unforgivable

Quote:
Originally Posted by mcbear View Post
A little story about AAA. I have had them for 30 years. A bit back I had an alternator go bad and required a FLATBED tow as the car was low and a taildragger would damage the front end. When I got back to the car I found it on a taildragger with the AMG [no longer available] airdam firmly on the concrete. This is were it got interesting.

I came back to Kentucky as I was on deadlines to start the claim. I was told at this point that AAA is NOT a national organization, simply a Association of Assorted Associations. The Kentucky Association then offered to act as a mediator to the out of state organization and their contracted towing company.

It gets better. You do NOT have roadside towing insurance with AAA, they are merely a facilitator with a myriad of independent towing companies and when there is a problem, you are required to deal ONLY with the towing company.

99.9% of AAA road service is flawless. But if you get caught in the .1% that fails, they have absolutely ZERO interest in helping the client resolve it and have built a web of safeguards to protect themselves. They won't even give out the email addresses of the Corporate officers or local Association presidents. A person who has no google-fu would be SOL.

I got resolution because I pushed hard enough that the FTC became involved and I was making it hot enough that they were going to have to inform all 50Million members just how loose the Associations were as it is not clear in the National advertising. It cost them less to find me an airdam.

Now THAT is impressive, you are the .000000001% who complained effectively.

A biiiiiig tip of the hat to you.

If any of us have that happen, we'd appreciate an outline of what you did to make those weasels shape up.

Clearly, it worked. Good for you!

Jim
<--- superschnelle 300 hp 10:1 ECE euro HV, Hochverdichtung = high compression (11/2011) ... Wie im Freien Fall. Nur horizontal.


"I swear to god, it's like I live in a trailer of common sense, and stare out the window at a tornado of stupidity." >'='<
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post #18 of 20 (permalink) Old 12-23-2007, 02:49 PM
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I've been a AAA member since 1966 and have had their insurance since 1971. The few times I've needed assistance, their contractor was efficient and professional. The few times I've had claims, the matter was taken care of promptly and fairly. I also like their maps and Tour Books.

Drive as fast as you can...but no faster.
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post #19 of 20 (permalink) Old 12-23-2007, 03:14 PM
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If you're in your Benz:
Call us at 1-800-FOR-MERCEDES (1-800-367-6372)
That should be stuck on the inside of your glove box door. They usually send someone fairly quickly and it's free.
The car needed a jump start after I visited my wife at Sinai Hospital in Baltimore, they were there within 1/2 hour and after I fixed his jumper cables (bad connection at the clamp terminal) we had the car running in 2 minutes.
Hey, you paid for it when you bought the car....

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post #20 of 20 (permalink) Old 12-24-2007, 02:02 PM
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Quote:
Originally Posted by Bruce R. View Post
If you're in your Benz:
Call us at 1-800-FOR-MERCEDES (1-800-367-6372)
That should be stuck on the inside of your glove box door. They usually send someone fairly quickly and it's free.
The car needed a jump start after I visited my wife at Sinai Hospital in Baltimore, they were there within 1/2 hour and after I fixed his jumper cables (bad connection at the clamp terminal) we had the car running in 2 minutes.
Hey, you paid for it when you bought the car....
I knew that I got the right car, hey I hid some drugs in there too, just in case you get pulled over
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