Originally Posted by QBNCGAR
If having to fight with dealer service is worth anything to you, buy the Lexus. I got my SC 400 from Mungenast when I used to live there...not sure if they're better than Plaza, but I'd check with them to see how their service department works (listen for the appointment scheduling stuff, and whether or not loaners are mentioned). My experience is that Lexus service is about as good as it gets, but have heard that Acura is up there. Between a TL and an IS 350, I'd take the Lex-o any day.
That is so funny...I had bought both of my Acura's from Dave Mungenast Acura, and then traded in one of my Acura's for my Benz. So you bought your SC right next door
I've never had any problems with service from Mungenast, and if I take my Benz in for work, the mechanics will drive it up to TriStar Mercedes, if it's something Benz related. And it's also funny that you mentioned Plaza because I took my Benz there one time to get the airbag checked out, and I had asked if loaners were available but since my Benz had just run out of warranty, I couldn't get the loaner. Anyway, I was telling her what might be wrong, so "apparently" she had someone run a diagnostic, but I told her I don't want anything done and declined signing the papers because she gave me this bogus price. But if anything, I knew that Acura would let the over warranty slide (by 1,000 miles) and get the work done for free. Well..Acura called me a week later and told me that they sent a bill for the price of the diagnostic, which I disputed. And since Plaza stuck me with the bill, Acura gave me free oil change coupons, and a free detailing lol. So I will always go with Mungenast first, is the whole point of this story. Although I do like the IS350, I like the TL just as well. My dad goes through the same dealership and just traded in his TL for a new MDX. All in all, people always go back to what they know best, and with that said, I'll probably end up in another Acura lol