Date registered: Apr 2016
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Mercedes C class coupe 2016
I have recently (01-03-2016) bought my first Mercedes brand new from Stratstone Mercedes in Bradford. It was a c class coupe 220d amg premium. from the day I saw this car I fell in love with it, I ordered one on a 16 plate and waited till march for it to be available, this turned out to be the biggest mistake I've made in my life.
On the first day I bought this car on the way back to London, approximately 100 miles from the dealership my friend noticed that the bumper has detached on the front driver side. I phoned the dealer and explained to them and all the could say was did you hit anything. Well this was not the case I did not hit anything, I was just driving back to London happily with my new car. The dealer asked me to return to them to see what may have caused this. At the dealer ship they had some kind of explanation that this was caused by me and that the car was totally fine and had been checked before it had been handed over to me. The dealership suggested it was a minor thing and that the could screw it back in and that should solve the problem. I agreed to this and waited for them to finish what took around 10 minutes and started to make my way back home again.
A couple of days later, when my friend got into my car. He told me that the engine sounds very loud in the cockpit, he had the same car and I decided to see for my self. I came to the discovery that my car is actually louder inside of the vehicle than his. I was not happy with this but I thought it was a minor thing so I just continued being happy with my brand new C class.
Further into the week it came to my attention that the mid console is getting very hot. I did not expect this to be a usual thing from a brand new Mercedes. I contacted the dealership and complained about the noise, mid console temperature gear changes and noise coming from the brakes. They advised me to book it in to a local dealer to see what may be causing these issues.
I just want to elaborate on the heat in the mid console. Literally I can't lean my leg against it. As I drive the car it gets hotter and hotter till the point it burns your skin. Further more the buttons and controls in the car get hot as well.
I got an on the 23rf of March at merceds Orpington after sales. That Wednesday I woke up jumped in my car and start driving to Orpington. This was a 1 and half hour journey. When I got there I met s friendly person named John he listed to all my complaints and said they will take car of this matter. Merceds Benz Orpington than provided me with a loon vehicle. A Mercedes E 250 on a 64 plate with their name and locations advertised on the doors of the car. I did not like this but I accepted it because I did not want to make this a big deal.
On the way back home some idiot drove into the back of my car while I was stationary and decided to drive off. People called the police and ambulance for me at the time to help.
They arrived around 45 minutes later to help.
The next day, Mercedes Benz Orpington phoned me saying the had diagnosed a issue with the gearbox and that it needed a software update. I don't understand how a 23 days old car would need this but set that aside for now. They said they will take care of this. The next day they phoned again saying that there is another issue with the gear selector unit. And that they have ordered the part from Germany and are waiting for it to arrive to be fitted in. I told them my concerns about buying a brand new car that needs repairs and that I essentially happy with this at all and did not like this idea.
Customer services advised to have the part fitted and the issue resolved as according to them a car is mechanical and sometimes there are faults but luckily they can be fixed. I took there advise and told Orpington to go ahead and repair the car.
On the 31st of March they contacted me saying my car is done and is getting cleaned for it be ready to get picked up by me. I told them I was busy and that I would take a day off on the 1st of April to be able to pick it up.
On the first of April 2016 I woke up and started to make my journey to Orpington. When I arrived they seemed more concerned with me paying the £250 acces for being in a non fault accident rather than the repairs they done to my car. I payed the acces and received my car. I did ask if any of the other issues where looked at and was informed that they could not diagnose them. I told John I never wanted to see him again and hoped that everything was resolved and started to make my way back to London.
When I arrived home the mid console has gotten so hot that it burned my hand when I touched it. This was a first degree burn. It was not visible but I could feel discomfort in my hand palms. I phoned Mercedes Benz Orpington and they advised to press the SOS button and inform them about it. After having a chat with the breakdown people, I was advised to drive back to Orpington and return the car to the garage.
When I got very close to the dealership I pulled out my iPhone 6 and started recording my experience as a valued Mercedes Benz customer. When I parked up there were 2 johns waiting outside for me to arrive as it was 18:10 and they closed at 18:00. The first thing I asked them to do is feel the mid console as it was burning hot. One of the employees turned to me and said this is normal al Mercedes cars get this hot. When I looked at his colleges face John number 1 the guy I've been dealing with ever since I took the car to Orpington. He did not seem to agree with this and told me I can see what you are saying it is actually hot.
I continued to film this and question them about this problem. After a while the second John also admitted his exact words were I have to give you that it is hot but not that bad. He seemed very defensive to me. May be this was caused by the fact that he had give the all clear for the car. They said they will take the car in and look at it on Monday.
To my surprise I was given the same loon car that I had gotten into a rear side accident in. The car was at the same place I've left it and I don't think no one even had done any checks on it before handing it to me. I pointed out to John number 1 that I was not feeling comfortable with this and that I deserved anther car. He told me there were non available in which I replied I just saw you parking up the c class in the back that's a loon car isn't it? He replied with yes but this car has been booked for you so you would have to do with this one.
Today the 5th of April. Mercedes Benz Orpington phoned me saying they drove the car twice for 10 miles and it's not getting hot and they are still trying to diagnose what may cause these issues.
Overall this is a very frustrating and stressful experience. I bought a brand new Mercedes because it seemed it was a reliable car what turned out a disaster. I've had 3 audi's before and never experienced anything like this. Because of this purchase I've gotten into a accident I'm sure I wouldn't be there at that time for someone to drive into me if it was not the c class that lead me to that side of London.
Further more I don't understand how incompetent you must be to put a customer in a accident car without having it repaired or having done any internal checks on it.