Dear All, if you have E-types make sure you have the front spiral springs checked time to time. In my 1999 E-240 the left side spiral exploded with a loud metallic bang (thank god the vehicle was parked at a time!). Even worse, when my mechanic looked at the situation we found the other (right) side spiral also in three separate pieces, although still in place... I contacted MB Customer Service and asked them for 1) an explanation, 2) the cost of repair. To my shock, they said they can't do anything as I don't have my car serviced by an authorized MB repair station so they "don't know the history of the car..." Ridicuolus. What does changing oils and brake pads have to do with the collapse of a factory original pair of front spiral springs? This response is disgraceful and unacceptable - another reason for me to have my car serviced by my old, responsible and friendly non-MB station, where I feel I am important. Plus, this was the last MB car I have ever owned - I am switching to Lexus.
Hi
I am a new member from last night. I put a post on I have had a problem not unlike yours only the spring fell out the bottom of my E280 1999 while in the driveway thankfully it was in the driveway when I took the wheel off the front top mount had rusted and broken this has to be a serious safety issue like you thank god the car was in the drive and not out on the road. My mechanic said I could of been killed if I was driving it or someone else hit with the spring coming the other way like you my car dosnt go to a Merc garage for service but is done by a local guy I can trust but I am going to send pictures amd email to mercedes uk now to seek advice. Not happy will probally get the same reply like you got.This is my thrid merc and it dosnt look good for the next one.
Dear All, if you have E-types make sure you have the front spiral springs checked time to time. In my 1999 E-240 the left side spiral exploded with a loud metallic bang (thank god the vehicle was parked at a time!). Even worse, when my mechanic looked at the situation we found the other (right) side spiral also in three separate pieces, although still in place... I contacted MB Customer Service and asked them for 1) an explanation, 2) the cost of repair. To my shock, they said they can't do anything as I don't have my car serviced by an authorized MB repair station so they "don't know the history of the car..." Ridicuolus. What does changing oils and brake pads have to do with the collapse of a factory original pair of front spiral springs? This response is disgraceful and unacceptable - another reason for me to have my car serviced by my old, responsible and friendly non-MB station, where I feel I am important. Plus, this was the last MB car I have ever owned - I am switching to Lexus.
Frankly,your "responsible" non-MB shop should have seen this problem in the making.This problem occurs over time and for both springs to have been so far gone indicates no one,,,including your "responsible,friendly" service guy...was doing their job.Go ahead & blame MB,but be sure to blame the non-MB mech whose been servicing your car for years too...
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