50 Problems/Defects in 4 Years - Mercedes-Benz Forum

Reply
 
LinkBack Thread Tools Display Modes
post #1 of 17 (permalink) Old 11-21-2003, 09:04 AM Thread Starter
BenzWorld Member
 
Date registered: Nov 2003
Vehicle: E320
Location: Silicon Valley
Posts: 126
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
(Thread Starter)
50 Problems/Defects in 4 Years


If your Mercedes doesn't have problems
Don't worry
It will


Here's an email I sent to journalists at major newsmagazines.

Dear Journalist,

I enjoyed speaking with you today. I have included my list of Mercedes problems below.

I wish I had read your article before purchasing my Mercedes Benz ML430, which has had 50 or more problems, and 60 days of service in 4 years. It helps potential buyers make a more informed choice.

I had to return the vehicle on 20 or more occasions to Autonation (the dealer) for warranty repairs. All Mercedes is willing to offer as compensation is $1000, when purchasing a new Mercedes. Despite the many defects Mercedes Benz has not offered to repurchase the car.

The problems included a defective brake system, a defective electrical system, a defective navigation system, a defective washer system, a defective AC system, defective locks, defective trim, defective doors, windows and sunroof and a defective entertainment system.

In addition it often took 1 month to get the vehicle serviced. Often the dealer did not fix the problem on their first attempt, resulting in having to return the vehicle again for repair of the same defect.

I have attached a more detailed list of the problems below.

I get the impression that 1 out of 4 have many problems (not a formal survey).

I look forward to your next article about Mercedes Benz quality problems.

Sincerely
c

50 Mercedes Problems in 4 Years
1. Brake system defect (pump leak)
2. Wiper motor defect
3. Door problems (latch noises)
4. Door problems (maladjusted door)
5. Command center malfunction (dead navigation system)
6. Door lock malfunction (right rear door actuator)
7. Washer reservoir leaking
8. Lamp switch defect (stop lamp)
9. Fuel filter problem
10. Door lock malfunction (gas door actuator)
11. AC problem. (AC fan speed switch knob malfunction)
12. Door lock malfunction (gas door actuator)
13. Trim problem (sunroof seal fell off)
14. Door problem (Rattle from inside left rear door - loose metal washer)
15. Trim problem (3rd brake lamp cover pops off even when re-secured
16. Trim problem (rear inside trim panel defective)
17. Window washer nozzle defective on right side
18. Command center malfunction (dead navigation system)
19. Door lock problem
20. Lamp problem (defective check engine light - right rear 02 sensor)
21. Rotor in rear changed at only 27500 miles
22. Sunroof shade problems
23. Sunroof guide clip missing
24. Sunroof shade problems
25. Trim problem (left outer seat trim cracked)
26. Sun roof frame defect
27. Seatbelt jammed (left rear)
28. Brake system defect (pad wear sensor defect)
29. Defect fuel door lock actuator
30. Rear door latch replacement
31. AC problem (system not cooling properly)
32. Sunroof motor connectors rattling
33. AC problem (blower motor rattle)
34. Window problem (switch bad)
35. Command center problem (CD changer error)
36. Window problem (clicking front left window)
37. Door lock problem (rear right/left door actuator defect)
38. Door problem (insulation inside right door damaged due to melting glue)
39. Command center problem (CD changer error)
40. Trim crack (leather on steering wheel cracked)
41. Door problem (rear right/left door actuator defect)
42. AC problems (blower rattle)
43. AC problems (clicking sounds)
44. Trim crack (cracks in duct tape on door)
45. Door problem (rear left door actuator defect)
46. Washer reservoir crack
47. Right window washer nozzle defect
48. Lock problem (front left door actuator defect)
49. Car manuals taken from my car during service
50. Power steering problem (replacement of clamp for power steering hose due to possible fluid loss at radiator)

2004 E320, Black Opal
tcpgv is offline  
Sponsored Links
Advertisement
 
post #2 of 17 (permalink) Old 11-06-2004, 08:38 PM
BenzWorld Senior Member
 
jupiterpbc's Avatar
 
Date registered: Nov 2004
Vehicle: 1990 560 SEL & 1995 E300D
Location: Jupiter, Florida
Posts: 459
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Send a message via AIM to jupiterpbc Send a message via Yahoo to jupiterpbc
RE: 50 Problems/Defects in 4 Years

Sounds to me that you qualify for a "lemmon law" reimbursement!
jupiterpbc is offline  
post #3 of 17 (permalink) Old 11-06-2004, 08:48 PM
BenzWorld Elite
 
tiggerfink's Avatar
 
Date registered: May 2004
Vehicle: 2004 SL500 2002 SLK320
Location: TN USA
Posts: 1,672
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
RE: 50 Problems/Defects in 4 Years

Mercedes quality has gone down hill since Mercedes started to build cars outside of Germany. Its was a big discussion in our Mercedes club.

http://www.mbnz.org/forums/forums/thread-view.asp?tid=1190345&posts=15&fid=44

2002 SLK320
2004 SL500
tiggerfink is offline  
post #4 of 17 (permalink) Old 11-06-2004, 10:00 PM
BenzWorld Elite
 
Date registered: Mar 2004
Vehicle: W203 modified
Location: Sydney Australia
Posts: 2,033
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Send a message via MSN to miroj Send a message via Skype™ to miroj
RE: 50 Problems/Defects in 4 Years


If your Mercedes doesn't have problems
Don't worry
It will


What a load of rubbish. Most of those items were the same fault unrepaired. The problem here is that you swallow any line people give you when clearly they have no business working on your car.

Had you taken the time and energy to understand your vehicle it would apparent that the COMAND is not a CD stacker and that it was never fixed. Same with your rear blind ... same with several other items.

How many of those items are wear and tear ..... oops you are blameless. Cracks ? I guess they appear with age or is it abuse ?

Get a grip on yourself ..... or at least loosen the grip .... one of those two.

So many of the items mentioned are directly related to service department ineptitude. Furthermore had you been sensible and left many smaller items to the next oil change then it would have taken only a few trips.

Obviously a nightmare customer dealing with an [8] dealer

Modz ... enjoy the difference. www.benzmodz.com
miroj is offline  
post #5 of 17 (permalink) Old 11-06-2004, 10:45 PM
BenzWorld Elite
 
redeye's Avatar
 
Date registered: May 2004
Posts: 1,225
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
RE: 50 Problems/Defects in 4 Years

First tangible proof of the down-turn in Mercedes quality....

Attached Images
 
redeye is offline  
post #6 of 17 (permalink) Old 11-06-2004, 11:03 PM
BenzWorld Elite
 
Date registered: Jun 2004
Posts: 1,285
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
RE: 50 Problems/Defects in 4 Years

Miroj - Couldn't agree with you more. The main problem in this case is obviously the owner. I'd pay him to stay away from my business. Buy a damn Chevy Blazer!
MRTIKKET is offline  
post #7 of 17 (permalink) Old 11-07-2004, 02:51 AM
BenzWorld Elite
 
danwatt's Avatar
 
Date registered: Aug 2004
Vehicle: 1990 300SE
Location: San Juan Capistrano, CA
Posts: 1,469
Mentioned: 0 Post(s)
Quoted: 1 Post(s)
Send a message via AIM to danwatt
RE: 50 Problems/Defects in 4 Years

I don't know. I have a 15 year old car, and it has less wear and tear than this ML seems to have. And I treat it like crap too.
danwatt is offline  
post #8 of 17 (permalink) Old 11-07-2004, 12:55 PM
BenzWorld Elite
 
tiggerfink's Avatar
 
Date registered: May 2004
Vehicle: 2004 SL500 2002 SLK320
Location: TN USA
Posts: 1,672
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
RE: 50 Problems/Defects in 4 Years

Write a letter to Mercedes and send it to this address. Six of my friends that purchased SLK230s in 2001 are having problems like you, especially the trim. Our dealer has mention to us that Mercedes has a problem with trim peeling. My dealer even talked me out of getting a G-wagon because they rattle too much. Mercedes had a problem on the C320s with the locks. One of my friends took their car in 3 times to get the lock fix. BOSE lost the contract because of quality issues. Now the new Mercedes will have HK stereo systems.

Mercedes is now having a zero tolerance policy with their vendors. Mercedes is aware of the quality problems and is trying to correct the problems.

I still think Mercedes are great cars, but they have too many little quality problems on cars made in the 90s and up to today.


Mercedes Benz of North America
Customer Service Assistance Center
One Glenview Road, PO Box 345
Montvale, NJ 07645-0345

FAX 201-476-6213

2002 SLK320
2004 SL500
tiggerfink is offline  
post #9 of 17 (permalink) Old 11-09-2004, 11:32 PM
BenzWorld Elite
 
redeye's Avatar
 
Date registered: May 2004
Posts: 1,225
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
RE: 50 Problems/Defects in 4 Years

Quote:
tcpgv - 11/21/2003 9:04 AM


If your Mercedes doesn't have problems
Don't worry
It will


Here's an email I sent to journalists at major newsmagazines.

Dear Journalist,

I enjoyed speaking with you today. I have included my list of Mercedes problems below.

I wish I had read your article before purchasing my Mercedes Benz ML430, which has had 50 or more problems, and 60 days of service in 4 years. It helps potential buyers make a more informed choice.

I had to return the vehicle on 20 or more occasions to Autonation (the dealer) for warranty repairs. All Mercedes is willing to offer as compensation is $1000, when purchasing a new Mercedes. Despite the many defects Mercedes Benz has not offered to repurchase the car.

The problems included a defective brake system, a defective electrical system, a defective navigation system, a defective washer system, a defective AC system, defective locks, defective trim, defective doors, windows and sunroof and a defective entertainment system.

In addition it often took 1 month to get the vehicle serviced. Often the dealer did not fix the problem on their first attempt, resulting in having to return the vehicle again for repair of the same defect.

I have attached a more detailed list of the problems below.

I get the impression that 1 out of 4 have many problems (not a formal survey).

I look forward to your next article about Mercedes Benz quality problems.

Sincerely
c

50 Mercedes Problems in 4 Years
1. Brake system defect (pump leak)
2. Wiper motor defect
3. Door problems (latch noises)
4. Door problems (maladjusted door)
5. Command center malfunction (dead navigation system)
6. Door lock malfunction (right rear door actuator)
7. Washer reservoir leaking
8. Lamp switch defect (stop lamp)
9. Fuel filter problem
10. Door lock malfunction (gas door actuator)
11. AC problem. (AC fan speed switch knob malfunction)
12. Door lock malfunction (gas door actuator)
13. Trim problem (sunroof seal fell off)
14. Door problem (Rattle from inside left rear door - loose metal washer)
15. Trim problem (3rd brake lamp cover pops off even when re-secured
16. Trim problem (rear inside trim panel defective)
17. Window washer nozzle defective on right side
18. Command center malfunction (dead navigation system)
19. Door lock problem
20. Lamp problem (defective check engine light - right rear 02 sensor)
21. Rotor in rear changed at only 27500 miles
22. Sunroof shade problems
23. Sunroof guide clip missing
24. Sunroof shade problems
25. Trim problem (left outer seat trim cracked)
26. Sun roof frame defect
27. Seatbelt jammed (left rear)
28. Brake system defect (pad wear sensor defect)
29. Defect fuel door lock actuator
30. Rear door latch replacement
31. AC problem (system not cooling properly)
32. Sunroof motor connectors rattling
33. AC problem (blower motor rattle)
34. Window problem (switch bad)
35. Command center problem (CD changer error)
36. Window problem (clicking front left window)
37. Door lock problem (rear right/left door actuator defect)
38. Door problem (insulation inside right door damaged due to melting glue)
39. Command center problem (CD changer error)
40. Trim crack (leather on steering wheel cracked)
41. Door problem (rear right/left door actuator defect)
42. AC problems (blower rattle)
43. AC problems (clicking sounds)
44. Trim crack (cracks in duct tape on door)
45. Door problem (rear left door actuator defect)
46. Washer reservoir crack
47. Right window washer nozzle defect
48. Lock problem (front left door actuator defect)
49. Car manuals taken from my car during service
50. Power steering problem (replacement of clamp for power steering hose due to possible fluid loss at radiator)
The Brits agree with you. The BBC has a regular motoring series called Top Gear. Every year they perform the Top Gear motoring survey in the UK and their 2004 survey got feedback from 52630 television viewers and readers of their website.

All participants were asked to reveal how every aspect of car ownership experience matched up to the expectations they had when they first took delivery of their car. Each car is given an overall satisfaction score out of 100. This is made up from:
- Reliability (20%)
- Build quality (25%)
- The driving experience (21%)
- Ownership costs (13%)
- Customer care (21%)

For the 2004 survey, cars built between 2001 and 2003 were included. Data analysis experts ensured a minimum of 50 verified responses were received for each model before the results could be published.

In terms of the above 5 ownership experience factors, the Mercedes ML came in dead last at 142 out of 142 models. It was also rated amongst the 10 least reliable vehicles, coming in 139th out of 142 models. Mercedes itself came in 29th out of 34 manufacturers.

The survey can be found here:
http://www.topgear.com/content/features/stories/survey_2004/02/
redeye is offline  
post #10 of 17 (permalink) Old 11-10-2004, 11:47 AM
BenzWorld Member
 
Date registered: Jul 2004
Vehicle: 89 300E 195000
Location: Greensboro, NC USA
Posts: 124
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
RE: 50 Problems/Defects in 4 Years

Quote:
miroj - 11/7/2004 12:00 AM


If your Mercedes doesn't have problems
Don't worry
It will


What a load of rubbish. Most of those items were the same fault unrepaired. The problem here is that you swallow any line people give you when clearly they have no business working on your car.

Had you taken the time and energy to understand your vehicle it would apparent that the COMAND is not a CD stacker and that it was never fixed. Same with your rear blind ... same with several other items.

How many of those items are wear and tear ..... oops you are blameless. Cracks ? I guess they appear with age or is it abuse ?

Get a grip on yourself ..... or at least loosen the grip .... one of those two.

So many of the items mentioned are directly related to service department ineptitude. Furthermore had you been sensible and left many smaller items to the next oil change then it would have taken only a few trips.

Obviously a nightmare customer dealing with an [8] dealer
You hit the nail on the head... or rather you fell and hit your head on the nail... either way, how dare you blame these problems on the owner. Seems obvious that if you have more than 10 problems on a brand new car there is a HUGE problem. Get off your soapbox and smell the roses. If you and MRTIKKET would take your head out of your Asses you would find that the ML is made in AL. I would say it is more of a Chrysler than a MB. By the way, do they even make Benz's anymore.... seems like they just make Chryslers. But anyways... are you with MB because it sounds like you work for them by how you protect their reputation when they aren’t even worried about their reputation.
icetrey is offline  
Sponsored Links
Advertisement
 
Reply

  Mercedes-Benz Forum > General Mercedes-Benz Forums > General Mercedes-Benz

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Mercedes-Benz Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in











  • Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
     
    Thread Tools
    Show Printable Version Show Printable Version
    Email this Page Email this Page
    Display Modes
    Linear Mode Linear Mode



    Posting Rules  
    You may post new threads
    You may post replies
    You may not post attachments
    You may not edit your posts

    BB code is On
    Smilies are On
    [IMG] code is On
    HTML code is Off
    Trackbacks are On
    Pingbacks are On
    Refbacks are On

     

    Title goes here

    close
    video goes here
    description goes here. Read Full Story
    For the best viewing experience please update your browser to Google Chrome