Mercs fading star! - Mercedes-Benz Forum

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post #1 of 19 (permalink) Old 07-11-2002, 04:02 AM Thread Starter
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Mercs fading star!

in south afica it was believed that we were behind time and technology , producing the new c class for world export just proved that all wrong <br> <br> well coming from a family that only drove mercs and owning a great one myself one thing worries me though! the quality and VERY poor customer service from dealers and service centres.<br> <br> Being young and walking onto a showroom floor you can be sure to stand around for a hour before getting any help. Aftersale services is as dull as eating cabbage and dealers are out there to rape you when it comes to serviceing these exceptional cars! mercedes are relying on their status and name by selling cars and teir attitudes are as stropy as that of a afghan camel's . here in sa they are sure to learn from bmw ...remarkable service and loyalty and customer relations that scores a perfect 10 dont get me wrong i DONT want to own a bmw ... but then again mb just wouldnt listen !!!!!!!!!!!<br> <br> it just makes me think how is the star shining elsewhere?<br>
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post #2 of 19 (permalink) Old 07-11-2002, 07:14 AM Thread Starter
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I agree, at least partly

My experience from a large MB garage in Swizerland is that when you want to do a service, or get something repaired, they get very irretated when you ask for an estimate. Its like they assume that all Mercedes owners are millionares who does not care about service costs (which is defenetely not true when it comes to myself!).
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post #3 of 19 (permalink) Old 07-11-2002, 07:20 AM Thread Starter
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Here in the US

dealers are not consistent. When I walked into my dealer (Rahal) I was dressed like a slob and driving a mini-van. They treated me like a king and I ended up buying two new vehicles. At some other dealers in the area, its as described in the last two posts. As for repairs, parts are more expensive because you must go to the dealer for a lot of them due to the constantly changing technology and the fact that Mercedes is very demanding when it comes to their suppliers. MB requires much tighter quality control and tolerances than many other car companies.
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post #4 of 19 (permalink) Old 07-11-2002, 10:19 AM Thread Starter
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re: and in Belgium

I bought my mercedes just a few months ago. When I got into the showroom, two minutes later somebody already asked me if he could help me.<br> I'm client at a dealer which has about 40 employees and most of them know me already by my first name, because on delivery of the car, I was introduced to every employee in the garage. <br> I've had already 3 warranty-repairs and there always done with the same smile. I'm very satified of the service given by this dealer.
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post #5 of 19 (permalink) Old 07-11-2002, 02:40 PM Thread Starter
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and in Hartford, CT....

One of the main reasons I bought a Mercedes from my local dealership was the absoulte superior service I received. I was guided on how every aspect of the car works, why it is a great car, and I was given a tour of the facilities (garage bays, mainanance ports, etc) to view how spotless the operation was. Dealer service does vary from place to place...I was just fortunate enough to find a great dealership :)
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post #6 of 19 (permalink) Old 07-11-2002, 03:37 PM Thread Starter
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Aha, you used that old Al Bundy trick (dress like a slob when buying a new car)!

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post #7 of 19 (permalink) Old 07-12-2002, 03:58 AM Thread Starter
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Boycot t South-africa!

Rich kids don't get served at Mercedes show-room. Apartheid is not over! Maybe time to re-enforce the embargoes from the 80's...<br>
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post #8 of 19 (permalink) Old 07-12-2002, 05:54 AM Thread Starter
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Re: Boycot t South-africa!

Rich kids?? <br> <br> I am 24 & own my own company i deserve the same service as any one else no matter the age.!!<br> money is money and crap service is crap service !!!
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post #9 of 19 (permalink) Old 07-12-2002, 11:10 AM Thread Starter
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...and in Salisbury, MD....

By far the best dealership in the East Coast - Pohanka MB of Salisbury. They don't do the garage walkthrough, unfortunately. However, they are polite and down to earth with you. So I bought an E430. A year later, I went back for an ML. Service is always excellent, no complaints, always willing to explain things when I'm lost and always have a loaner car waiting. If you call a couple of days ahead, you may even get a MB loaner of you choice.
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post #10 of 19 (permalink) Old 07-12-2002, 02:40 PM Thread Starter
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Apartheid was about rich kids not being paid attention to

at their local MB dealers? Oh, I was wondering what everyone was getting so upset about. Just what are you talking about?
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