Lack Of Interest At Customer Service Center - Mercedes-Benz Forum

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post #1 of 5 (permalink) Old 05-12-2016, 11:01 AM Thread Starter
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Lack Of Interest At Customer Service Center

I have been dealing with the Customer Service Center, went for a full two weeks of not getting a call back from a "Case Manager" and have been trying to escalate to a manager. Impossible!!

My 2016 C450 AMG is in the shop for the third time since the 1st of January with the most recent being over two weeks. No one seems willing to provide numbers or contacts for management over these Customer Service people or in my case a manager over the Case Managers.

I just thought today about coming to BenzWorld to leave a post. Anyone able to help?

Thank You
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post #2 of 5 (permalink) Old 05-12-2016, 11:27 AM
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try the lemon law and get them to give you a new car.

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post #3 of 5 (permalink) Old 05-12-2016, 01:03 PM
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I totally agree that is the best way to go. Get a new one based on the lemon law or your money back.

Sorry this is happening to you utbronco.
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post #4 of 5 (permalink) Old 05-12-2016, 01:46 PM
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Back in the early '80's, automakers manufactured cars with what they deemed with acceptable percentages of defect occurrence and percentages of failures. Parts can be defective but some of the defects never show up in normal usage. Defective parts ran in those days in the 8 to 10% range, depending. Carburetors ran significantly higher than that. I remember my uncle saying that he could expect to get back 1 in 3 carburetors that he sold through his parts house. Did not matter the brand either.

We have become spoiled to reliability. It was accepted at one time to rebuild a transmission at 50,000 miles. Now, if one fails at 125,000 miles, it's considered a piece of junk.

Today, we just expect more because we continue to get more out of our cars from increasing quality standards. And when one takes a sh^t like yours, we tend to be less understanding and rightfully so. Good consumer protection laws is what has gotten us to where we are today in vehicle reliability. It was not uncommon for autos to be in the shop for weeks during their first year of ownership.

Defects are just a part of life since these parts are designed by humans and many made by humans. Now, manufacturers have gotten defects down to less than 1%. But, the law of averages say that eventually, there is one automobile every once in a while that gets more than it's fair share of defective components. Unfortunately, you got that car. It sucks but I hope you get a resolution to it soon.
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post #5 of 5 (permalink) Old 05-12-2016, 03:29 PM Thread Starter
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Oh what 12 Hours Can Do

I wanted to follow up concerning my issues with both my 2016 C450 AMG and the Customer Assistance Center.

I have been called by my local Dealership initiating talks about getting me into a new Vehicle hopefully without the problems we have been having. Excellent news!!

Secondly, I've been called by management in the Customer Assistance Center and they were very helpful and concerned about the lack of attention to my issues. What more could I ask??

Thanks to all of you for your support and suggestions!!
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