Sometimes You Get Really Good Service - Mercedes-Benz Forum

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post #1 of 5 (permalink) Old 08-02-2014, 05:38 AM Thread Starter
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Sometimes You Get Really Good Service

In March I got a new ML350 for my wife. It's been a great car with one exception. The right rear tire keeps losing air. The problem has been ongoing since I got the car. I looked and looked but I couldn't find a nail or anything else that might be causing a leak.

I took the car in for an unrelated service and as an aside I mentioned the problem with the tire. About two hours later when the car was serviced and ready to go the service manager came to the waiting room to get me.

"We found your leak. It is being caused by a small pin stuck in the sidewall. Unfortunately we can't plug that kind of leak."

I'm thinking, "Here it comes. I'm going to have to buy a tire." But I got a big surprise. The service manager told me that they installed a new tire free of charge.

That's service!

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post #2 of 5 (permalink) Old 08-02-2014, 06:03 AM
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Warranty is a wonderful thing, isn't it?

Felicita e un bicchiere di vino con un panino.
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post #3 of 5 (permalink) Old 08-02-2014, 06:42 AM
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Always nice to rear good reports on services offered.


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post #4 of 5 (permalink) Old 08-02-2014, 11:02 AM
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I have hard time to believe that the shop covered out +- $200 service just as appreciation for the business.
Are you sure you did not have road-hazard warranty?

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post #5 of 5 (permalink) Old 08-04-2014, 04:58 AM
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Don't get that kind of service too often.
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