EPC Wont Run in IE11 Windows 7 and Java 7 - Solution! - Mercedes-Benz Forum

 
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post #1 of 2 (permalink) Old 01-24-2014, 12:36 PM Thread Starter
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EPC Wont Run in IE11 Windows 7 and Java 7 - Solution!

For those of you who have found that the EPC wont run on your new/upgraded PC since the fall of 2013, the problems are that Internet Explorer 11 and Java 7 both have enhanced security features that keep Java - which is needed by the EPC program - from loading and the EPC from executing. The solutions are: 1) If you are using Windows 7, rollback Internet Explorer 11 to IE10 (Thru Control Panel - Programs and Features - View Installed Updates - Type "Internet Explorer" in the search box and uninstall IE11; your browser will then revert to IE10). Then restart the PC, open IE10 (to your homepage or any page) and in the toolbar, click on the "tools" icon (the gear) and select "About Internet Explorer") and UNCHECK "Install New Versions Automatically". 2) For both Windows XP and Windows 7, uninstall the latest version of Java (Java 7) and go to the Java.com website, look in the archived programs area, and install the last version of Java 6. Then on your computer in the start menu run dialog box, type "msconfig" and check the box "Selective Startup" and under the "Startup" tab scroll down to the SunJava automatic update line and uncheck the box. This will keep Java from trying to install its latest version. Once you have done these modifications to your computer, when you log on to the EPC please refer to the installation instructions there that should address common other issues, such as configuring your browser options to accept Java. Until M-B upgrades the EPC to accept newer security features you'll have to live with the older technology IE10 and Java 6.

Don French
Western Reserve Section MBCA Northeast Ohio

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post #2 of 2 (permalink) Old 01-24-2014, 02:21 PM
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MB support for EPC is less than desirable. It used to work on my Mac about 6 years ago and then, suddenly, it wouldn't.

2005 S430 4Matic 'Morton' W220.183 • 722.671 Rest in Peace

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