Fletcher Jones Dealership Sub-par mechanics and unethical service - Mercedes-Benz Forum

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post #1 of 4 (permalink) Old 10-11-2013, 02:06 PM Thread Starter
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Date registered: Oct 2013
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Fletcher Jones Dealership Sub-par mechanics and unethical service

I have a 2010 GL450 with less than 30,000 miles. It developed a whirring noise in the right front and loud engine noise. I took it to the Fletcher Jones Mercedes Dealership in Newport Beach, CA three different times for them to fix. Their mechanics drove with me and claimed that those noises are normal and blame them on the thread wear of the tires.

After I rotated the tires and showed them that the tires' thread wears are the same, but these noises still occurred distinctively from the right front of the SUV. Yet their mechanics made the same claim after three visits. I then took it to the Laguna Hills Mercedes dealership.
And in one visit, they were able to to diagnose the noise issues which were due to the defective emission control air pump and wheel bearing.

So if you live in Southern California and are looking to buy a Mercedes or
have your Mercedes services, you might want to bypass the Mercedes Fletcher Jones Dealership in Newport Beach, due to their subpar mechanics and unethical services.
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post #2 of 4 (permalink) Old 10-11-2013, 11:08 PM
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Thank you for warning other members. I have never heard one good thing about Fletcher Jones at any dealership they own for any brand of car.
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post #3 of 4 (permalink) Old 10-12-2013, 05:36 AM
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Sounds like a clone of the Bill Heard dealerships that used to be scattered around here. They actually sold a man a truck in Huntsville, AL and decided after the papers were signed they couldn't do the deal. Did the same thing in other dealerships, too.

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post #4 of 4 (permalink) Old 10-12-2013, 06:00 PM
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We almost bought a new E550 from them last year and they failed to tell us about the manf. rebate that was going on. Once I mentioned that to them, things went way south from there. Went to Mercedes of Anaheim after that event and bought our 2nd new MB from them. On the other hand, I'm not too sure about the service at Anaheim though.
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