Date registered: Feb 2014
Vehicle: 2014 E350
Location: Anchorage, Alaska
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I am having a similar issue with my 2014 E350
Hey Giggspy...to be honesy, you are getting really crappy serivce. I am such a Benz afficionado that ive owned 4 Benz in the past 2 years alone. 2010 Gl450, 2010 E350, 211 E350 and now a 2014 E350...and guess what? the problems will exist on a new generation of vehicles.
When i traded out of my GL for the brand new 2010 E350, the vehicle's computer went nuts. It decided to keep the interior of the cabin at a certain temperature all the time, draining the battery...whcih then the car left me stranded 150 miles away from my home and 80 miles away from the nearest dealer. When the system drained the battery, it affaected other components such as the air bags and door locking mechanisn via the key fob. The very next day (after getting a jump started by a good samaritan) I went to Mercedes Benz of SOuth Orlando (i used to live in Fla) and they kept my car for a few days. WHile they were looking at the codes and seeing what was going on with the on board computer, my fears that the problem would happen again increased (bad idea). The day that they delivered my car to me, i told the service rep to hand those keys to the sales guy because i was trading in for a 2011 E350 because I didnt want any more issues that come with new car generations. That said,i NEVER had a single issue with my 2011....that one i did keep the longest (1 yr and a half) before getting the 2014.
Now, the reason for all this blabber is simple: I am experiencing THE SAME issue that you're having with your GL on my E350......and its a computer glitch malfunctioning due to the cold temperatures, its more of a code than the actual hardware per se. Why cold weather? well, i no longer live in Florida you see, I live in your side of the woods...Anchorage, Alaska.
My car is currently in the shop as I type this. Do NOT get bent out of shape...it really isnt a big deal, and guess what? you and i are covered by the same warranty, so dont stress. Unlike you, however, i actually knew something like this was going to happen because it happened with the 2010 (new body style again, coincidence? I dont think so) I will recommend you to go to another dealer though! I am in Alaska and these guys dont know what is going on, however they are in constant communication with MBUSA and MB headquarters in Stuttgart, Germany receiving all the right codes. I am saddened to see your disapproval for the "quality" of MB, but you need to keep in mind that our vehicles have waaaaaay more sophisticated computers that, say, Lexus or TOyota or Infiniti or, i dont know..the Japanese counterpart. So that being said, you do not buy a benz if you do not know the infrastructure behind the vehicle (trust me...i made that mistake already with the 2010)
As i was typing above, MB called and said that the computer went a little glitchy and did not know what kind of fuel, oil and air mixture to put into the engine...let alone how to run the AC. That the car apparently went into "safe mode" or whatever but everything is ok... this was due to the fact of sudden change in temperatures. They have documented this case and will proceed to communicate with MB to see if a recall can be issued.