Date registered: Sep 2013
Vehicle: 2001 E320 4matic wagon
Location: Seattle, WA USA
Mentioned: 0 Post(s)
Quoted: 5 Post(s)
I thought I'd provide an update the update on my inspection.
In a nutshell, I'm not impressed with Eurotech. This isn't my first inspection. I don't think my expectations are too high. For $200, I received a printout of the codes from SDS and a scribbled, illegible, lacking-in-detail/ explanation work list. I'll post actual codes (there were a bunch of them ) and questions about the vague work order items for feedback/interpretation in the W210 section later this evening.
Essentially, the "report" was not at all what I asked for or was lead to believe I would get. There was no response to the detailed questions I sent in email before the inspection (SA said he'd pass email on to tech doing inspection). No comment about the owners' service records (completeness, recent work, etc) that Eurotech asked me to have him bring.
Part of the reason I chose them was because they have a body shop. But there was no detail on report about condition of paint or body, aside from noting (but not providing any estimate for) the dent that I had actually specifically asked them to check out/estimate.
I followed up with Service Adviser, thinking maybe he'd give me the full scoop. Instead he seemed caught off guard by my questions and obviously hadn't gone over the report in advance (or talked to tech). He kind of bumbled along with what he thought a few of the codes & scribbled notes meant, but he didn't really provide much info and seemed in a hurry to get me off the phone.
He said he'd follow up and get more detail (car was dropped off at 8:15. Inspection was in process at 10am. This call was at 4pm) but at the time of this writing (6:30pm) I'm guessing he isn't planning to call me back today. I understand that shops get busy, but shouldn't he have looked at report before talking to me in the first place? And while this specific purchase isn't extremely time-sensitive, I'm sure it is for some. Missing out on a sale because the inspecting shop didn't call the customer back with report details would be very frustrating.
Who knows, maybe these guys are great in person. Maybe they just aren't phone/email people (one thing's for sure -- they need a new phone/receiver cord. The constant scratchy/static noise sure didn't help things).
So.... I'll follow up tomorrow when/if they get back to me. There's still a chance to salvage this if they actually took notes and read the records (car and records are back home w/ owner), though I'm not hopeful.