help re complaints procedure for mercedes - Mercedes-Benz Forum

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post #1 of 2 (permalink) Old 09-10-2013, 06:06 AM Thread Starter
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Date registered: Sep 2013
Vehicle: Mercedes C200
Location: Ireland
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help re complaints procedure for mercedes

I had been told that Mercedes offer a 10 year warranty on paintwork. However, I recently reported the paintwork peeling off from the door handle of my C200 only to be told by Mercedes (Dublin, Ireland HQ) that they are "unable to assist at this age and mileage". My car is a 2010 model with less than 40,000 miles! When I purchased the car (second-hand) two years ago I thought I was investing in a brand. The car has a full service history carried out at the garage where I bought the car. Understandably, I am not happy with this response. Can anyone advise on what I can do here?
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post #2 of 2 (permalink) Old 09-10-2013, 10:12 PM
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Date registered: Aug 2006
Vehicle: 2002 ML320, 2003 A160
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Your car is out of warranty. Even if it was still under warranty, peeling paint wouldn't be covered. Why don't you buy a touch-up paint pen for €16 and DIY?

The MB new car warranty covers "defects in material or workmanship." In Ireland the standard warranty period is 2 years from date of registration by first owner. This is the EU warranty period - in the UK it's 3 years/unlimited miles.

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Paint and Other Appearance Items
Defects in paint, trim or other appearance
items are normally taken care of during our
new vehicle preparation or by the authorized
Mercedes-Benz Centre during new vehicle
inspection. We suggest that if you
find any paint or appearance problems that
you advise your authorized Mercedes-Benz
Centre as soon as possible since deterioration
due to use and exposure is not covered by
the warranty.
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