New car sale issue, advice needed - Mercedes-Benz Forum

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post #1 of 3 (permalink) Old 07-21-2013, 06:14 AM Thread Starter
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Date registered: Jul 2013
Vehicle: 2013 c300 4matic sport
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New car sale issue, advice needed

Hi guys,

First time posting here and unfortunately its not a happy post and i would like some suggestions. sorry for the length.

2 months ago, my GF leased her 3rd c300 (2013) model from the same dealership (located in NJ). Her original 2010 model had the 18 inch AMG wheels and since the new ones did not have the AMG wheels, we decided to swap the wheels from the old car to the new one with one exception. We were promised to have NEW tires put on the old rims since that was the deciding factor for this sale. We stuck around the dealership until very late to finish the deal and since they put tire shine, everything looked NEW!

Fast forward 2 months later, my GF ran into a pothole and decided to take the car in for service since there is shimmy above 60 mph. To her surprise, the service advisor told her to get new tires put on to the tune of $1100 since they seem to be at the 40k mile range. Currently she has 2k miles on the new car and had 32k on the old one. So apparently, they pulled a cover over our eyes that night by promising new tires put on the old wheels w/o actually delivering on that promise. We met with multiple managers and all said the same thing, since nothing was written on paper stating that the dealership owed us new tires, there is nothing they will do for us. Not can, but will. But the fact is that nothing was suppose to be on that paper since we were to have new tires put on the car at the POS.

At this point, the manager who sold us the car was recently let go for unknown reasons, the sales person is still there and none of the other managers are willing to help. We stayed at the dealership yesterday for over 5 hours until 830 PM demanding to see the sales manager whom did not want to meet us until he realized we were not going to leave. Before leaving the dealership he promised to look into the situation and give us a call by EOD today (saturday). 6PM came and gone, w/o a call.

We feel that this is very unfair to lie to a customer to close a deal knowing they might put the client in danger for making her believe she is driving on brand new tires when they already have over 32k miles on them. We would like some suggestions from the rest of the group. What would you guys do? Any input is appreciated.

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post #2 of 3 (permalink) Old 07-21-2013, 08:44 AM
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Welcome to Benzworld, seek legal advice.


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post #3 of 3 (permalink) Old 07-25-2013, 03:29 PM
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The (sad) old saying is "...verbal orders don't go...". Unless you got it in writing, you are probably out the money for new tires.

Just guessing, but the reason the manager was let go may be that he was promising things that didn't materialize/

Your best card to play is that she has been a steady customer and see if they will make an "accommodation"--give you some credit toward new tires. Jumping up and down in a situation like this, where you can not actually PROVE anything (the unfortunate truth), will get you nowhere. Best of luck. BTW--an attorney is a way to go, but that will cosy you additional money with no guarantee that you will get anything in return.

Best Wishes.


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'09 Camry Hybrid--"Cassandra"--Red/Tan (60K)
'10 Tundra SR5--"Xena"--Black/Tan/Black Cap (15K)
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