E350 265PS engine total loss - Mercedes-Benz Forum

 
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post #1 of 3 (permalink) Old 01-31-2013, 01:58 PM Thread Starter
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E350 265PS engine total loss

My W212 E350 CDI Bj. 2011 km. 258. 00 (the new 265 ps) has 17 hours / 1day after 2-year warranty period enabled the connecting rod out through the engine (from 6 cyl) / oil all over and engine total loss of only km. 258,000 on the road. ..
The car has full service book at Mercedes in Denmark and in great condition
Mercedes do not immediately cover, but a care are running.

Have any one experience of what to expect from Mercedes?
Shut I just accept that the problem is my own alone/ -and the the big cost will not be covered by Mercedes or what are normally in this situation.. ?
Please help..
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post #2 of 3 (permalink) Old 01-31-2013, 08:06 PM
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Could you describe in plain English what is the problem?
I understand your engine blow up, but is it with 258 km or what?
In US those cars usually have 3 years warranty and we do have MBUSA to observe customer relations, but your choose not to disclosure your location, so I can't help you in this area.
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post #3 of 3 (permalink) Old 02-01-2013, 03:25 PM Thread Starter
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Hi Kajtek1
Thanks for your replay- and for trying helping
The car have totally run 258.000 km. – after buying the car have I only drive in only 3 hours (directly after I bought the car)) and I was driving around 160 Km/t on the highway with the autopilot on when the engine suddenly blow up. (I am 50 years gentleman so really not hard driving
I am from Denmark / Europe but was on a trip to Germany directly after I bought the car. So the car are now by a Mercedes workshop in Rostock/Germany, waiting for what the Mercedes head office says.. AND just gerat news !! -some hours ago it suddenly looks as Mercedes will help. They call me from and was very friendly, and they told me that they will do a lot of test, + looking at data rapports etc. as will take the next 3-5 days - and then fix the problem..if they not think its my mistake (as it can´t be)

The car are 17 hours/ one day over the 2 years guarantee, as we got in Denmark and ALL service have been done 100 % by original Mercedes workshop where the car's purchase. – so what should I expect?
I have never heard a history like this before – I am a big Mercedes fan and think that especially this engine are the very best. I have never heard about problems like this for this engine ? – and then it appear for me after only 3 hours driving.. – please tell me if any one else have trying something like this !!
I will be back here in 1-3 weeks telling how the history ends – for now it looks as Mercedes really act great as I always was thinking they would do in cases like this

Cars frame no. WDD 2120231A389914 / first day of registration d. 28/01-2013
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