Need some advice from people dealing with MB read the forums for a while, but now just joining.
My wife and I just purchased our 2nd MB
we own a 2006 SL500 already
Bought a 2009 ML 350 2 weeks ago from a MB dealer. CPO car 40k miles. Looked at the carfax and the service records from the dealer service, I'm somewhat car inclined and looked it all over and looked fairly normal service. Off lease vehicle, one owner...
Strangely and randomly our exterior rear door handle fell off the other day, Brought it to My Benz dealer closest to my house, (not original sale dealer) and they refused to fix it under warrantee since "it had been repainted and had body work" done on the door.
I was told the screws underneath the handle should not be painted (mine were) and told to take it to the original sale dealer to have them fix it.
I looked at each and every handle on the car and ALL of the screws are painted on EVERY door (with overspray inside). I see no weirdness of paint lines/miss match anywhere, so it's looking like the ENTIRE CAR was re-painted.
I brought it back to the original sale dealer today and left it with them, they are gonna "look at it" and we'll see where to go from there. But the service guy seemed very concerned that all the screws are painted and that the other Benz dealer wouldn't service it.
I have 2 dilemmas now...
1st- Dealers will refuse to work on my covered CPO car since it has been "repainted/repaired".
2nd- my car is now de-valued when I go to sell, and who knows what paint problems will arise now.
I've had the car 2 weeks and 2 days. refund as an option? cross trade or up-trade for another ML350?
or perhaps have them give me all extended and optional warrantee's on the vehicle (since I seem to have a hard time getting other dealers to honor the warrantee?)
Nothing has been discussed yet, I dropped it off and will let them inspect and check. My sales guy said that it shouldn't have been repainted when I spoke to him on the phone) Before I pick it up I want to have an idea about what my options should/would be....
I love the MB brand and I really hope the dealer makes right... Sounds like they might have just missed it on the CPO check?