Date registered: Nov 2012
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BE CAREFUL BUYING NEW MERCEDES MODELS IN USA
Hello all, I am a new member of the forum and have owned or leased between 15-20 mercedes in the last 25 years. I currently lease a 2011 E350, the lease expires next month. My other mercedes is a 2013 SL 550.
I had a relatively minor accident in the 550 a month ago. The driver of the other car was over 90 years old and was unharmed, it was a MINOR accident. Due to the frame being aluminum even a minor accident like the one I had caused almost 30k in damage. My insurance agent has been very quick to approve all needed parts, do estimates etc etc, the auto body shop seemingly has done all they can, even though they originally estimated the repair would take 28-30 days and that estimate will now be WAY OFF. My complaint surprisingly is only with mercedes corporate. My insurance agent was at the body shop the day after the car arrived. The car was actually lost by mercedes for three days, but thats another story. The estimate was written and approved immediately, that was three weeks ago and mercedes has not only been unable to get the parts to southern california, they also tell me they need a certain device they call a "jig" to repair the vehicle. Not only is there no jig in the USA they are telling me they have a jig being produced in france right now to repair my vehicle!! I asked them how they have NO parts or tools in the USA to repair a luxury car they are selling in the USA and they have no answer for me. Mercedes reps call me seemingly on a daily basis and never have any progress to report. They just call to stall or placate me.
I believe mercedes is the best car on the market. I have owned virtually every type of vehicle in my life. However this experience has so soured me I think I will be taking a break from mercedes for a while. I have already decided not to replace my E350 with a mercedes and will now have to look at other companies to find my new sedan. I had a minor accident in 2007 with my sl 500 and things went smoothly with repairs and service. I am shocked I am getting such a run around this time.
Mercedes corporate and the body shop are both telling me the reason there is such a delay is this is a new body style and the parts and equipment are not available yet. When my insurance guy went to do the estimate some of the parts that need replacing were not even in the system yet so they had no price points to replace them. I find all these issues ridiculous. This car has been on the market since july and if I was aware that a minor accident would cause me to lose the vehicle for 2-3 months I would have leased a different car. I am paying over $1800 a month for a car that the manufacturer has no parts to repair.
Has anyone on the forum had similar issues when repairing a new body style mercedes? This is so frustrating because I love mercedes, as I am sure most on this forum do. I just am so frustrated with this process I felt I should warn other mercedes owners, and potential mercedes owners of the pitfalls to buying a new body mercedes here in the USA.