Online EPC Access Problem - Mercedes-Benz Forum

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post #1 of 2 (permalink) Old 07-20-2012, 11:57 AM Thread Starter
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Online EPC Access Problem

I am hoping someone can help me. I registered with the US EPC Online Subscription. I am trying to launch the application, but keeping getting Java Errors.

I am using Windows XP SP3 and IE 8.
I have Java 6 installed with the latest release. I tried Java 5, which the EPC website recommended, but also the same problem.

Can anyone help me figure out what I am doing wrong? I am sure its something to do with my Java installation/configuration or Network Access. I am accessing the Site from home without a Firewall, but perhaps something needs to be set. I know the EPC website says something about Port 80 and 9080.

Well, I think I have done technically what I can...Any help would be great as I paid for the subscription. Yes...FREE was not working for three hours this morning so I decided to be wise and pay and it worked - $12.

Best Regards,

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post #2 of 2 (permalink) Old 07-20-2012, 10:37 PM
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Sounds like you need help from some guru.

Can you post more accurate info about your Java error. I'm using the Euro account and it is working fine with the same browser and the latest Java release (Win7).

How did you manage to subscribe to the US service if you are from Canada (or the UK)? Do you have a credit card with a US address or do they accept Canadian cards (our help desk claims European cards are not accepted)?

Perhaps you could try another computer/browser etc.
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