Worst luck ever??
So, This is my first post on the forum, just wanted to introduce myself and tell you all a really bad, but kind of funny story about my first Mercedes experience. (Don't get discouraged and think this is an Anti Merc thread, it starts off rough, gets way worse, but then better at the end.)
So I was out driving cars looking for a change, and on the recommendation of my mother took out a used C300, which I wound up falling in love with. I decided to purchase it, pulled into the dealership got out of the car, and another sales person came up and said, may I see the keys for a second. I obliged and handed them to him, at which point he quite literally snapped at me, and took the keys saying, this car is not for sale any longer. So go find another one. Well, he was very rude about it, so I decided to go to another dealership. I kept looking around for 3 or 4 days, I must have been to a dozen dealerships trying to find a car that I really liked, at the price that I wanted. Some were better than others, some were very nice, some seemed irritated dealing with me. When I picked up the, I was being a hassle vibe from the rep I would just write that dealership off and go to another one. One dealership I drove 2 hours to get to, to find out the car REEKED of cigarettes. The worst was from this absolutely gorgeous dealership up the road from where I work. I walked in, and decided this is where I want to buy a car. They had one of the largest show rooms I had ever seen. I walked up to the front counter, no one greeted me. Waited around for about 5 minutes or so, and someone finally came over to say hello. Then he was just very rude. He insulted what I said that I was looking for in a car, saying that it "Wasn't much" of a Mercedes. (A 2011 C300 4Matic.) Well, at that point I decided okay I am done here. I said thanks but no thanks, and left for an appointment that I had at a dealer a few towns up the road.
When I got to this dealership, it was about 7pm or so. They closed at 8, the gentleman that I spoke with on the telephone was outside waiting for me to park, and even had held a parking spot in the very front for me. I was greeted professionally, seriously, and helpfully. He showed me several cars, one of which met all of my criteria and more. Following a brief professional and non frustrating negotiation, I felt that I had received an acceptable and fair offer. I told them that I would be by in the morning to complete the transaction. He had stayed well beyond the close of business. The following morning, I received a last minute call for a business trip out of state. So off to the airport I went. I called and apologized saying that I had to run, but I would like to complete the transaction over the telephone / fax if possible. And that I would return the following day to complete the paperwork.
They worked very hard dealing with several special issues with my purchase. Financing and registering out of state. After several dozen phone calls they told me that everything was in order and to come in to sign the paperwork when I got back into town.
My flight landed at about 4pm, I headed over to the dealership and was there at about 6. As I am pulling into the lot, there she is beautifully detailed, wonderful looking. A sprinter was parked next to it. I park my car and get out, an employee gets in the sprinter, fires it up, and takes a turn to sharply and clobbers the front end of my C300!!!!!! I was literally 15 feet away when this happened. I just knew in my mind that it was mine, it had to be. I just walked over to it. Shook my head, and walked inside.
Once inside my sales person greeted me. He was very kind again, and very happy to see me. He stated, I have it all ready to go sitting just out front, did you see it on your way in?
My reply, Yes sir, but unfortunately someone in that utility van hit the front end on my way into the building.
He was stunned, and thought I was joking at first. I explained, no sir, I am not joking and motioned for him to look.
The sprinter had about a 3 - 4 foot gash going down the side of it, on that shiny metal plate on the back quarter panel.
At this point, there was quite a lot of people outside taking photos and scratching there heads.
The GM came over and was very apologetic, and very concerned. Obviously they believed they were going to lose a sale over this.
To be fair, the damage was very minor, mostly cosmetic, however requiring a new lens for the headlamps a new turn indicator and some paint. At worse it would need a front bumper. It wasn't impact damage just a big scratch. Well they offered several things at this point. Obviously I could have bailed out of the deal, or he said they could complete the deal and issue me a loaner car until my car was repaired. Or I could take it for a few days, and they would have someone meet me at my office to take the car in for repairs and leave me a loaner. And that it was up to me.
They sweatened the offer a little so I was getting a VERY Very good deal on the car, and guaranteed the repairs to me. I decided to go ahead and take the car at this point under one stipulation. I pulled the GM the the side and said that I have one more condition to the purchase of this car. He said, okay go ahead. My response, "I would like your word that you will not terminate the employee who hit my car." He gave me his word, at which point I shook his hand and said we have a deal. I hope he keeps his word.
It wasn't ideal, but to be honest it was kind of funny. I hope to be able to purchase from that dealership again, even if I am out of state. They did a fantastic job from before I walked in the door until the transaction was complete. I will keep you posted on the status of the repairs. It certainly could have happened, anywhere, in any parking lot. And at least now, I don't have to worry about finding it damaged for the first time. Because well, that all ready happened.
Aside from this one very bad luck situation though, that dealership was awesome. I felt like a valued customer, who was buying a world class car, and who was receiving world class service. As my budget continues to expand I am sure that I will be visiting them again. Too bad for the other really "nice" dealership.