Date registered: May 2012
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Reporting an issue-2011 ML 350 Qatar Windscreen Crack on it's own !
[U]I have already posted the following on MB Facebook yesterday
Reporting an issue: Mercedes Benz ML 350, Year 2011 (10+ months), run to date: Approx. 4345+ Kms Registration No. 454677 (Doha, Qatar), Chassis No.WDC1641861A685684, Car under Warranty.
At the outset, my apologies for a long post but I had to, to narrate the happenings.
On 29’Th May 2012 morning I observed an internal curved scar/ crack on my wind screen in front of the passenger seat near the lower side. I have right away duly reported this on your customer care Tel. No. of Doha, Qatar (M/s NBKS).
As per my appointment, I have visited the main service center in Doha, Qatar on 3’rd June 2012. The warranty supervisor has duly sent a warranty approval form with a photo attached, the photo however being taken under the sweltering Doha, Qatar sun of 10 a.m. The warranty approval was however rather too speedily & promptly rejected by your ‘Eskulab result’.
Sir/ Madam, I repeat that there are absolutely no tell tale signs, foggy appearance, stress marks whatsoever either from the outside or the inside. If required, I can even post the photographs too on your fb. The scar is now (it’s been a week after) curving downwards again & looks like a rainbow. I have used the car very sparingly.
Also I did some serious internet research on forums & found instances of ML 350 Year 2011 complaints about a) WIND SCREEN cracks without any external, internal provocation,
b) creaky, noisy body assembly etc. To share more on this, I also plan to put this issue on the internet domain on my company – Qatar Petroleum’s forum & a few other knowledge/ information sharing sites like Qatar Living etc.
My Qatari friends too report similar earlier experiences with window glasses, windscreens cracking, crumbling, bursting what with the extreme hot conditions here & the stark temperature differential on glasses with cold a/c inside & very hot environment outside.
I now look up to you since if MB with the famous German quality is going to shock me with such an experience after spending a fortune on a spank ML 350 then where do I go ?? Also, I need to know the true reasons behind such an occurrence. This is since by the time the windscreen is replaced, I will have by then already lost the original factory fitting, hoping & assuming that in itself that was not the problem root cause!
Last edited by niranjanlimaye; 06-17-2012 at 05:05 AM.