Date registered: Oct 2009
Vehicle: 2007 GL450; 2000 SL500 (AMG Sport); 1999 CL500;
Location: West Michigan, USA
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Over the phone, the Okemos dealer's service staff have been very polite and helpful. Have actually researched VIN numbers and tech bulletins over the phone, that they really did not need to do so.
The GR (Grand Rapids- Ada/Cascade really) dealer has a very polite, helpful Service manager who is light years better than the one they had 20 years ago. He actually shares stores of 'oddities' about MB service they learned 'the hard way'. They have some very well-to-do customers (more than one Billionaire only miles away- lots of Dutch bucks in GR), so have to careful on service.
The GR Porsche and BMW dealers are both at different shops, as well as separate from MB.
The Kalamazoo shop actually answers for the dealership many times and has always answered all my questions about MB issues.