I finally had my appointment to fix this sport/comfort mode malfunction issue.
As expected, it was a fight at the service department! Thankfully my salesman stepped in and his department covered the cost.
There were so many unprofessional aspects of this service department, I'm not sure where to start.
This was an issue that turned out to be a faulty connection between the switch and wires. The service writer claimed the warranty company would not cover the cost because there were no parts used, this turned out to be untrue in the end, as the issue of non-coverage occured because of his failure to call the company first and approve the work to be done. This procedure was explained to him when I arrived. He acutally had the work perfomed, then informed me it was done and handed me the bill. I never authorized more than a diagnosis. I feel these service writers are cheats, who look for the $ commission, and deny a valid warranty to a potential long tern customer!
Finally, the original pre-sales inspection report was produced for me and it turns out their version of a "Rigid Certified Inspection" is a detail job and a seat belt inspection. There was no other aspect of the vehicle checked. This was in contrast to the other service writer who, over the phone, stated the car had been inspected for this issue and none was found, as a comprehensive inspection is performed by the department on all pre-sales vehicles. In person, she retracted and said all that is done is a saftey inspection, re: seat belt inspection.
I would never go back to this dealership again, for service or sales. While I like my salesman, and thankful he covered my costs today, I am fearful of the job the service deparment does on its pre-sales vehicles as well as the way they do business. I'm glad the previous owners maintained the vehicle well and that I purchased the warranty! Live and learn