Poor customer service - Mercedes-Benz Forum
 
LinkBack Thread Tools Display Modes
#1 (permalink) Old 12-22-2011, 09:02 AM
BenzWorld Newbie
 
Date registered: Dec 2011
Posts: 3
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
(Thread Starter)
Poor customer service

I have had two brand new Mercs over the last 5 years and I thought that owning a Merc would result in good customer service. Sadly not in my experience.

Very smart garage, not so smart people who do not keep you informed and when they do, they give out incorrect information.

For me, the Merc has a great power plant and transmission, shame they do not know how to look after their customers.

My next new car - A BMW

Sendgridover is offline  
Sponsored Links
Advertisement
 
#2 (permalink) Old 12-22-2011, 10:10 AM
BenzWorld Elite
 
Kajtek1's Avatar
 
Date registered: Dec 2005
Vehicle: W210 E300DT x2/w211wagon4M / Ford SD. Seeking diesel pushmower
Location: CA Bay Area
Posts: 27,535
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 133 Post(s)
Must be your local issue, since most MB dealers have impressive service and impressive bills to follow.
Is your local BMW dealer on the same street MB is? I wonder if the same people could work in both of them.
Kajtek1 is offline  
#3 (permalink) Old 12-22-2011, 05:31 PM
BenzWorld Elite
 
Benznoob26's Avatar
 
Date registered: Jul 2009
Location: under cars
Posts: 2,042
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Send a message via AIM to Benznoob26
People with hardly any posts come and moan on here quite frequently. it's fun to look at what all they've said and it's always the same. Every single post involves being unhappy about something.

It's a car, things break go wrong, get over it.
and you don't have to go to the dealer, if they don't meet your standards.
Benznoob26 is offline  
#4 (permalink) Old 12-22-2011, 06:15 PM
BenzWorld Elite
 
flyboyike's Avatar
 
Date registered: May 2003
Vehicle: 2012 Focus SE
Location: Ormond Beach, FL
Posts: 7,396
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 13 Post(s)
Quote:
Originally Posted by Sendgridover View Post
I have had two brand new Mercs over the last 5 years and I thought that owning a Merc would result in good customer service. Sadly not in my experience.

Very smart garage, not so smart people who do not keep you informed and when they do, they give out incorrect information.

For me, the Merc has a great power plant and transmission, shame they do not know how to look after their customers.

My next new car - A BMW

Any chance you could tell us what actually happened?

Felicita e un bicchiere di vino con un panino.
flyboyike is offline  
Reply

  Mercedes-Benz Forum > General Mercedes-Benz Forums > General Mercedes-Benz

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Mercedes-Benz Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
User Tag List

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Similar Threads
Topic Author Forum Replies Last Post
Now That's Customer Service! dude99 W123 E,CE,D,CD,TD,TE Class 4 09-14-2011 11:34 AM
Mercedes Customer Service!..Whats service? Sarge786 V-Class 8 08-31-2006 08:04 AM
Mercedes Customer Service!..What service? Sarge786 General Mercedes-Benz 9 02-24-2006 06:24 AM
Continued production delay at MBUSI & poor customer service GregW / Oregon W164 M-Class 40 06-14-2005 03:34 PM
MB service\part dept. customer service ilikemercedes Off-Topic 4 11-17-2004 10:09 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 

Title goes here

close
video goes here
description goes here. Read Full Story
For the best viewing experience please update your browser to Google Chrome