Poor customer service - Mercedes-Benz Forum

Go Back   Mercedes-Benz Forum > General Mercedes-Benz Forums > General Mercedes-Benz
New User? Register - Forgot Password

BenzWorld.org is the premier Mercedes-Benz Forum on the internet. Registered Users do not see the above ads.
Reply
 
LinkBack Thread Tools Display Modes
Old 12-22-2011, 08:02 AM   #1 (permalink)
BenzWorld Newbie
 
Date registered: Dec 2011
Posts: 3
Poor customer service

I have had two brand new Mercs over the last 5 years and I thought that owning a Merc would result in good customer service. Sadly not in my experience.

Very smart garage, not so smart people who do not keep you informed and when they do, they give out incorrect information.

For me, the Merc has a great power plant and transmission, shame they do not know how to look after their customers.

My next new car - A BMW

Sendgridover is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old 12-22-2011, 09:10 AM   #2 (permalink)
BenzWorld Elite
 
Kajtek1's Avatar
 
Date registered: Dec 2005
Vehicle: W210 E300DT x2/w211wagon4M / Ford SD, JDtractor. Seeking diesel pushmower
Location: CA Bay Area
Posts: 25,586
Must be your local issue, since most MB dealers have impressive service and impressive bills to follow.
Is your local BMW dealer on the same street MB is? I wonder if the same people could work in both of them.
Kajtek1 is online now   Reply With Quote
Old 12-22-2011, 04:31 PM   #3 (permalink)
BenzWorld Elite
 
Benznoob26's Avatar
 
Date registered: Jul 2009
Location: under cars
Posts: 2,036
Send a message via AIM to Benznoob26
People with hardly any posts come and moan on here quite frequently. it's fun to look at what all they've said and it's always the same. Every single post involves being unhappy about something.

It's a car, things break go wrong, get over it.
and you don't have to go to the dealer, if they don't meet your standards.
Benznoob26 is offline   Reply With Quote
Old 12-22-2011, 05:15 PM   #4 (permalink)
BenzWorld Elite
 
flyboyike's Avatar
 
Date registered: May 2003
Vehicle: 2012 Focus SE
Location: Ormond Beach, FL
Posts: 6,986
Quote:
Originally Posted by Sendgridover View Post
I have had two brand new Mercs over the last 5 years and I thought that owning a Merc would result in good customer service. Sadly not in my experience.

Very smart garage, not so smart people who do not keep you informed and when they do, they give out incorrect information.

For me, the Merc has a great power plant and transmission, shame they do not know how to look after their customers.

My next new car - A BMW

Any chance you could tell us what actually happened?
__________________
Felicita e un bicchiere di vino con un panino.
flyboyike is offline   Reply With Quote
Reply

  Mercedes-Benz Forum > General Mercedes-Benz Forums > General Mercedes-Benz

Bookmarks



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Topic Author Forum Replies Last Post
Now That's Customer Service! dude99 W123 E,CE,D,CD,TD,TE Class 4 09-14-2011 10:34 AM
Mercedes Customer Service!..Whats service? Sarge786 V-Class 8 08-31-2006 07:04 AM
Mercedes Customer Service!..What service? Sarge786 General Mercedes-Benz 9 02-24-2006 05:24 AM
Continued production delay at MBUSI & poor customer service GregW / Oregon W164 M-Class 40 06-14-2005 02:34 PM
MB service\part dept. customer service ilikemercedes Off-Topic 4 11-17-2004 09:09 AM


All times are GMT -7. The time now is 08:04 PM.



Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Search Engine Friendly URLs by vBSEO 3.6.1

vBulletin Optimisation provided by vB Optimise (Pro) - vBulletin Mods & Addons Copyright © 2014 DragonByte Technologies Ltd.