European Delivery: ED Facts and Experiences - Page 2 - Mercedes-Benz Forum

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post #11 of 15 (permalink) Old 03-23-2012, 11:43 PM
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I just got back last week from a Euro-delivery.

Thought I'd just clarify that there is most definitely still a factory tour included. It was almost two hours and a real highlight of the whole experience. A sumptuous lunch also precedes your delivery.

If anyone has questions I'm more than happy to share my experience.
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post #12 of 15 (permalink) Old 03-24-2012, 10:07 PM
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Cool Yes... and

Tell them in english that you are a member of benzworld. They roll out the red carpet for you.
I am going back this year for eastern europe and beyond.

I took my passsive laser/radar jammer and had no trouble at all.
The BIG DEAL is insueance. you must have it or they will take you car away.

Just do it !!!!!


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Stings like a BMR
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and.... all Mercedes Benz.
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post #13 of 15 (permalink) Old 05-23-2012, 09:52 PM
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Euro Delivery: mid trip report

We picked up our E350 blue tech at Sindlefingen Monday May 14th and have put about 3000 km on it in 10 days, a mix of Autobahn, secondary rural, urban and even dirt/gravel while exploring Cote de Provence vineyards and hills of Tuscany.

Factory pickup experience was generally pleasant, though we had an unexpected wait for an English speaking staff member to orient us in vehicle, not sure if an appointment would have helped as they were first come first serve.

Left factory and regretted not having done the nav system programming myself, rather than the staff member's offer to do so, as wife didn't follow the myriad clicks, twists and pushes... and we had to pull over and figure out.

Nice drive to Telfs, via Bodensee for a great complementary stay at Inter-Alpen.

Enroute Vienna the check engine light lit and we had the "joy" of dealing with Mercedes Hotline.

NOTE: THE SUPPLIED "FREEPHONE" 1 800 777 7777 does NOT work with an American carrier cell phone, you must use a landline or a European carrier: There is a direct dial which we were finally given by the US Euro delivery manager who we were connected with by our California Dealer.

+49 69 95307399

this should be added to new info packets per US delivery coordinator.

NOTE that if you provide the Hotline with your US cell, it won't work in their system as of 5/12 and you will be "unreachable" which we found out when we got a series of weird voice mails on hotel and figured out to call the hotline again. MB Europe staff not able/willing to call US phones...

We went into Vienna to see the sights leaving the car for the tech, returned and found it had been moved and replaced. English speaking hotline rep was not able to decipher the German tech's notes, other than "permanent repair"

Driving from Vienna towards Venice, the light came on again. We were directed back to Graz to the nearest dealer, where we found the dealership closed (Ascension day), another call to hotline told us Mechanic was inbound and he showed up soon after.

Very pleasant fellow, ran diagnostics and explained that the fault was showing as low pressure in Bluetech system, which was very unlikely as it's an 18 l tank and car had 500km. Fault cleared as he was testing so we continued, only to have light come on again.

Rather than interview techs across Italy and France, made the decision to ignore light for duration of trip which should end in Amsterdam in 10 days.


love the car, though the customer service in EU not up to expectations for this class of expenditure. Hotline staff tended to arrogant/brisk "What have you done wrong" was the opening point of each call.

MBUSA staff very pleasant on phone, even to point of calling from NJ while home sick.
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post #14 of 15 (permalink) Old 05-24-2012, 08:58 AM
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I think we are spoiled with customers service in US and expect that they will go overboard everywhere. Just weeks ago I was pretty upset with service at McDonald in Canada. Long waiting line with napkins flying on the floor and after taking my order I had to wait several minutes with about 8 other customers by my side. My order was dumped on the countertop with no world said, so I had figure it if that was mine.
Learn other countries cultures before going there. BTW took me 500 km to find first McDonald in Calgary.
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post #15 of 15 (permalink) Old 05-24-2012, 09:06 AM
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>>3000 km on it in 10 days, a mix of Autobahn, secondary rural, urban and even
>>dirt/gravel while exploring Cote de Provence vineyards and hills of Tuscany.

Ay, even 1,000,000 words can't describe the experience, especially in Tuscany.
I think you need to go back with a camera.
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